# Office Administrator (Remote)

> Prime System Solutions · Philippines (Remote) · Full-time · Posted 2026-02-03

**Salary:** unknown currency 30,000–40,000

**Workplace:** remote

## Description

We are seeking a highly organized and dependable **Office Administrator** to support our **Customer Experience (CX)** department—a remote team of six professionals delivering IT support and customer success services. This role plays a vital part in keeping daily CX operations running smoothly across distributed teams, systems, and customer interactions.

The ideal candidate thrives in a remote environment, works well within defined core hours, and communicates clearly across digital channels. Experience supporting customer-facing teams in a technology-driven environment is strongly preferred.

### Key Responsibilities

### Administrative & Remote Office Support

-   Serve as the primary administrative support for the CX department during core business hours
-   Maintain accurate digital records, documentation, and internal trackers (tickets, renewals, contracts, onboarding checklists, etc.)
-   Prepare, edit, and format documents, reports, and presentations using Microsoft 365
-   Manage shared calendars, schedule virtual meetings, and coordinate internal and customer-facing calls
-   Ensure information is well-organized and easily accessible across shared drives and collaboration tools

### CX & Customer Support Coordination

-   Assist with remote customer onboarding logistics, including documentation, scheduling, and internal handoffs
-   Track customer follow-ups, escalations, and action items to support timely resolution
-   Maintain accurate customer data in CRM, ticketing, or PSA platforms
-   Support customer communications such as service notifications, renewals, surveys, and follow-ups

### IT & Operations Support

-   Act as an administrative liaison between the CX team and technical teams using remote collaboration tools (Teams, email, ticketing platforms)
-   Track licenses, subscriptions, and customer-related hardware assets where applicable
-   Assist with vendor coordination, invoices, and basic procurement tasks related to IT services
-   Help ensure CX tools and systems are organized and kept up to date

### Process Improvement & Team Support

-   Identify opportunities to streamline remote administrative workflows and improve team efficiency
-   Document and maintain CX processes, SOPs, and best practices in shared knowledge bases
-   Support virtual team meetings, initiatives, and CX projects as needed

### Required Qualifications

-   2+ years of experience in an administrative, coordinator, or office support role (remote experience preferred)
-   Ability to work consistently during core hours of **9:00 AM–5:00 PM ET (8:00 AM–4:00 PM CT)**
-   Strong organizational and time management skills with the ability to work independently
-   Excellent written and verbal communication skills in a remote environment
-   High level of comfort working with cloud-based tools and technology
-   Proficiency with **Microsoft 365** (Outlook, Word, Excel, Teams, PowerPoint, SharePoint, Copilot)

## Requirements

### Preferred Qualifications

-   Experience working in an IT support, MSP, SaaS, or technology-driven organization
-   Familiarity with CRM, ticketing, or PSA tools (e.g., ConnectWise, HubSpot)
-   Experience supporting customer-facing, service delivery, or CX teams
-   Basic understanding of IT terminology and service workflows

### Key Competencies

-   Highly organized and dependable in a remote work environment
-   Clear and professional communicator
-   Customer-focused and service-oriented mindset
-   Ability to prioritize tasks effectively with minimal supervision
-   Discreet and trustworthy when handling sensitive or confidential information

## Benefits

-   Fully remote role with clearly defined working hours
-   Collaborative, close-knit CX team environment
-   Exposure to IT support and customer success operations
-   Opportunity to grow as the CX function scales
-   Direct impact on customer experience and operational efficiency

## Apply

[Apply at Prime System Solutions](https://apply.workable.com/prime-system/j/23E04EF35A/apply)

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