# IT Systems & Network Engineer - Level II

> Prime System Solutions · Nicaragua (Remote) · Full-time · Posted 2026-09-30

**Workplace:** remote

**Department:** Internal

## Description

**Important:** This position requires candidates with **hands-on experience** in the technologies and responsibilities listed above. Candidates should apply only if they have practical experience with **Microsoft 365, Azure, Active Directory, Entra ID, Intune, SharePoint, Exchange Online, networking, routers/switches, firewalls, and device troubleshooting. Previous MSP experience is a big plus. Candidates without relevant hands-on experience in the required technologies may not be considered.**

### Job Summary

We are looking for a **IT Systems & Network Engineer – Level II** with strong hands-on experience in Microsoft technologies, networking, firewalls, and IT infrastructure support. The ideal candidate should have experience working in an **MSP environment** and be comfortable managing multiple client environments and troubleshooting a wide range of technical issues.

### Key Responsibilities

-   Provide Level II technical support for client infrastructure and end-user environments.
-   Administer and troubleshoot **Microsoft 365, Azure, Active Directory, and Entra ID**.
-   Manage and troubleshoot **Microsoft Intune**, including device management and configuration.
-   Administer **SharePoint Online** and troubleshoot access and configuration issues.
-   Manage and troubleshoot **Exchange Online**, including mailboxes, mail flow, and email-related issues.
-   Configure and troubleshoot **routers and switches**.
-   Configure, monitor, and troubleshoot **multiple firewalls** across different client environments.
-   Troubleshoot servers, workstations, laptops, printers, and other IT devices.
-   Diagnose and resolve network connectivity, DNS, DHCP, VPN, and related infrastructure issues.
-   Handle escalated technical issues from Level I support and provide appropriate resolution.
-   Work across multiple client environments while maintaining proper documentation and security standards.
-   Collaborate with internal teams and clients to resolve complex technical issues.
-   Escalate issues when required and ensure timely resolution according to service requirements.

## Requirements

### Required Technical Skills

-   **Microsoft 365**
-   **Microsoft Azure**
-   **Active Directory**
-   **Microsoft Entra ID**
-   **Microsoft Intune**
-   **SharePoint Online**
-   **Exchange Online**
-   Router and switch configuration
-   Firewall configuration and troubleshooting
-   Network troubleshooting
-   Hardware/device troubleshooting
-   VPN, DNS, DHCP and TCP/IP fundamentals
-   Strong understanding of Windows environments

### Required Experience

-   Previous experience working in an **MSP (Managed Service Provider) environment is a big plus**.
-   Hands-on experience managing and troubleshooting **multiple client environments**.
-   Practical experience with Microsoft cloud and infrastructure technologies.
-   Experience handling Level II technical escalations.
-   Strong troubleshooting and problem-solving skills.
-   Good communication and client-facing skills.

## Apply

[Apply at Prime System Solutions](https://apply.workable.com/prime-system/j/403573DD64/apply)

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