# Network Engineer - Level II

> Prime System Solutions · Lahore, Pakistan · Full-time · Posted 2025-09-23

**Workplace:** on_site

**Department:** IT

## Description

**Position Summary:**

As a Network Engineer Level II, you will be a key contributor to the technical success of our clients, providing advanced technical support and solutions. This role involves a higher level of responsibility, including troubleshooting complex issues, implementing solutions, and collaborating with both clients and internal teams.

**Key Duties and Responsibilities:**

-   Provide advanced technical support to clients, addressing complex hardware, software, and network issues.
-   Troubleshoot and resolve escalated incidents and service requests efficiently.
-   Reporting to a client site for support when needed.
-   Take a lead role in monitoring and managing client IT infrastructure, ensuring optimal performance and reliability.
-   Implement and oversee routine maintenance tasks, updates, and system optimizations.
-   Lead efforts in resolving challenging IT incidents, documenting root causes, and implementing preventive measures.
-   Mentor and guide Level I engineers in troubleshooting and resolution processes.
-   Contribute to the planning and execution of IT projects, such as system upgrades, migrations, and implementations.
-   Maintain comprehensive documentation of client environments, configurations, and support procedures.
-   Actively contribute to the development of the knowledge base and training materials.
-   Collaborate directly with clients to understand their technical needs and provide proactive solutions.
-   Communicate effectively with clients, providing status updates, technical information, and recommendations.
-   Perform any additional job duties as requested by management to contribute to the overall success of the organization.

## Requirements

**Required Skills and Abilities for Network Engineer Tier 2**

-   Proven hands-on network engineering experience
-   Advanced knowledge of routing, switching, Firewalls and Wireless technologies
-   Deep understanding of networking protocols
-   Solid understanding of OSI or TCP/IP model
-   Experience with network diagnostic, monitoring, and analysis tools - 3 +years
-   Working knowledge of network operating systems (Cisco IOS, Juniper JUNOS, etc.)
-   Hands-on experience with hardware (e.g., Cisco, Fortinet, SonicWall, Meraki and Fortinet) and network cabling installation 3 +years
-   Ability to work independently and as part of a team
-   Strong problem-solving skills and attention to detail
-   Excellent communication and documentation skills
-   Ability to manage multiple clients and prioritize tasks effectively

**Education and Experience:**

-   3+ years' experience in a technical support role, preferably in a Managed Service Provider environment
-   Relevant certifications (e.g., CCNA, CCNP, JNCIA, etc.) - Desirable
-   Experience with troubleshooting complex hardware, software, and network issues.
-   Familiarity with virtualization technologies (VMware, Hyper-V) and cloud computing platforms (AWS, Azure).

## Apply

[Apply at Prime System Solutions](https://apply.workable.com/prime-system/j/8D9E448885/apply)

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