# Onboarding / Security Engineer (WFH)

> Prime System Solutions · Johannesburg, South Africa (Remote) · Full-time · Posted 2026-03-25

**Salary:** unknown currency 30,000–35,000

**Workplace:** remote

**Department:** Client

## Description

We are looking for **IT professionals** to join a dedicated team supporting client transitions and managed services rollouts. This role focuses on **onboarding, security tool deployment, environment discovery, and documentation**, working closely with internal teams and client stakeholders. The ideal for candidates experienced in **MSP environments, security tools, and cloud/endpoint deployments**.

### **Key Responsibilities**

-   Communicate regularly with **clients, onboarding teams, project managers, and internal stakeholders** to provide updates and recommendations
-   Perform **environment discovery and assessments** using diagnostic tools; document findings and evaluate security, performance, and overall health
-   Support the **transition to new managed services plans**, ensuring minimal disruption to business operations
-   Deploy and configure **security and managed services tools**, including:

-   Endpoint Detection & Response (EDR)
-   SOC/SIEM solutions
-   Web and DNS protection tools
-   Microsoft 365 security tools

-   Install and manage solutions such as:

-   Backup and monitoring tools
-   Microsoft Defender, Azure AD, and email security platforms
-   RMM tools (e.g., Datto, Kaseya)
-   PSA/helpdesk tools (e.g., ConnectWise)

-   Create and update **technical documentation**, including:

-   Workstation build checklists
-   Employee onboarding/offboarding processes

-   Participate in **handoff sessions** to ensure service desk readiness and ongoing client support
-   Coordinate with **vendors and third-party providers** to resolve issues and ensure system compatibility
-   Manage **service and project tickets**, ensuring timely updates and resolution
-   Collaborate with teams to ensure **smooth IT transitions and secure environments**

## Requirements

-   Strong **English** **communication skills** (written and verbal)

-   Excellent **time management and organizational skills**

-   Ability to **multitask in fast-paced environments**

-   Strong **problem-solving mindset** and attention to detail

-   Team-oriented with the ability to collaborate across functions

**Technical Skills:**

-   Strong knowledge of **Microsoft 365 services**
-   Basic to intermediate knowledge of:

-   Active Directory & Group Policy
-   DNS and networking fundamentals

-   Experience with:

-   **RMM tools** (Datto, Kaseya)
-   **PSA tools** (ConnectWise)
-   Email security (Microsoft Defender, Mimecast)

-   Understanding of **endpoint, network, and security technologies**

### **Experience Required**

-   At least **1 year of experience in an MSP environment**
-   Hands-on experience deploying:

-   EDR, SIEM, MFA, MDM, antivirus, and access control solutions

-   Experience with **virtualization and cloud platforms**:

-   VMware, Hyper-V, AWS, or Azure

-   Familiarity with:

-   Microsoft Defender (email protection)
-   RMM tools (Kaseya VSA, Datto RMM)

**Nice to Have:**

-   Experience with:
-   Dark web monitoring tools
-   MFA solutions (Microsoft, DUO)
-   Web/DNS protection tools (e.g., Cisco Umbrella)
-   EDR solutions (e.g., SentinelOne)

## Benefits

-   **Work From Home (WFH)** setup
-   Opportunity to gain **global exposure** working with international clients
-   Strong focus on **career growth and professional development**

## Apply

[Apply at Prime System Solutions](https://apply.workable.com/prime-system/j/9E0EB464AA/apply)

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