# Service Coordinator

> Prime System Solutions · Lahore, Pakistan · Full-time · Posted 2026-10-09

**Workplace:** on_site

**Department:** Client

## Description

Prime System Solutions is hiring a Service Coordinator for a US-based managed IT services provider (MSP). You will join a small core team that keeps the client's service operations moving. Unlike project coordination, this role works ticket by ticket: a high volume of small, quick-turnaround jobs. You will match each request with the right field engineer, schedule the work, and keep the customer informed until it's done. The role is revenue driven: every ticket you move forward is billable work delivered.

**Key Responsibilities:**

-   Manage a high-volume queue of service tickets, and prioritize and turn them around quickly.
-   Assign and schedule field engineers and local resources to each ticket, and confirm availability and logistics.
-   Coordinate onsite visits and small tasks with customers: book appointments, confirm access, and follow up after completion.
-   Communicate clearly and professionally with customers by email and phone, including during urgent or difficult situations.
-   Keep ticket notes, statuses and time and billing details accurate in the PSA and ticketing system.
-   Escalate blocked or at-risk tickets, and spot work that should become a project.
-   Work with the Project Coordination team, and help cover and cross-train as needed.

## Requirements

-   Able to work US Eastern Time hours consistently.
-   Excellent written and spoken English, including confident client-facing communication.
-   Experience in service coordination, dispatch, helpdesk or service desk coordination, scheduling, or a similar fast-paced coordination role.
-   Able to juggle many small tasks at once, with quick turnaround and strong attention to detail.
-   Professional, dependable and calm under pressure.

**Nice to have:**

-   Experience at an MSP or IT services company, or with tier-1 support or service desk operations.
-   Familiarity with PSA or ticketing tools (e.g., ConnectWise, Autotask) and dispatch or scheduling tools.
-   Some project coordination experience, which helps with scheduling structure.
-   No hands-on technical work is required.
-   You will coordinate field resources, not perform the technical work.

## Apply

[Apply at Prime System Solutions](https://apply.workable.com/prime-system/j/B6CFF07B5B/apply)

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