# Systems Engineer (Level II)

> Prime System Solutions · Lahore, Pakistan · — · Posted 2025-09-23

**Workplace:** on_site

**Department:** IT

## Description

**Position Summary:**

As a Systems Engineer Level II, you will be a key contributor to the technical success of our clients, providing advanced technical support and solutions. This role involves a higher level of responsibility, including troubleshooting complex issues, implementing solutions, and collaborating with both clients and internal teams.

**Key Duties and Responsibilities:**

-   Provide advanced technical support to clients, addressing complex hardware, software, and network issues.

-   Troubleshoot and resolve escalated incidents and service requests efficiently.
-   Reporting to a client site for support when needed.
-   Take a lead role in monitoring and managing client IT infrastructure, ensuring optimal performance and reliability.
-   Implement and oversee routine maintenance tasks, updates, and system optimizations.
-   Lead efforts in resolving challenging IT incidents, documenting root causes, and implementing preventive measures.
-   Mentor and guide Level I engineers in troubleshooting and resolution processes.
-   Maintain comprehensive documentation of client environments, configurations, and support procedures.
-   Actively contribute to the development of the knowledge base and training materials.
-   Collaborate directly with clients to understand their technical needs and provide proactive solutions.
-   Communicate effectively with clients, providing status updates, technical information, and recommendations.
-   Perform any additional job duties as requested by management to contribute to the overall success of the organization.
-   Troubleshooting complex issues within the M365 ecosystem, such as technical issues related to M365 services like Outlook, Teams, SharePoint, OneDrive, and Office apps.
-   Use PowerShell to automate repetitive tasks such as bulk user management, mailbox configuration, or generating reports on M365 usage and security.
-   Assisting with M365 Security Center tasks like detecting suspicious activities, responding to alerts, and helping enforce data loss prevention (DLP) policies.
-   Managing user identities through EntraID including advanced tasks like role assignments, multi-factor authentication (MFA), and conditional access policies.
-   Handling complex user permissions for SharePoint, Teams, and other M365 apps that involve multiple levels of access control or troubleshooting group-based permissions issues.
-   Create, update, and remove user accounts, including assigning licenses and configuring permissions.

## Requirements

-   3+ years experience in a technical support role, preferably in a Managed Service Provider environment
-   Experience troubleshooting complex M365 issues.
-   Strong knowledge of Windows operating systems.
-   M365 certification preferable Modern Workspace.

## Apply

[Apply at Prime System Solutions](https://apply.workable.com/prime-system/j/C73BA5CCA2/apply)

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