# IT Operations Manager

> Proactive Talent Solutions · Riviere des Anguilles, Mauritius · Full-time · Posted 2026-06-25

**Workplace:** on_site

## Description

Our client, a life science organisation, located in the south of the island is looking for an **IT Operations Manager.**

**List of duties**

**1\. Operational Excellence & Run Management**

-   Ensure high availability and reliability of all IT infrastructure and network systems.
-   Own incident management, root cause analysis, and post-incident review processes.
-   Define, monitor, and report on operational KPIs and service performance metrics.
-   Maintain up-to-date documentation, policies, and infrastructure governance artefacts.
-   Drive standardisation of operational procedures across the technical team.

**2\. Infrastructure & Cloud Administration**

-   Oversee Microsoft ecosystem: Windows Server, Active Directory, Microsoft 365.
-   Manage and evolve Azure cloud environment (hybrid infrastructure).
-   Supervise virtualisation, backup, and disaster recovery processes.
-   Ensure network security: LAN/WAN, firewall, VPN, segmentation.
-   Continuously optimise infrastructure performance and capacity.
-   Oversee cybersecurity monitoring, vulnerability management, and patching cycles.

**3\. Leadership & Team Management**

-   Lead, supervise, and develop a team of 5 including Network Administrator, System and Network Support and ICT Technicians.
-   Foster accountability, ownership, and a continuous improvement mindset.
-   Conduct structured performance and development reviews in alignment with HR.
-   Lead effectively within a multicultural, experienced team environment.
-   Identify skills gaps within the team and propose targeted development interventions.

**4\. Corporate Alignment & Stakeholder Management**

-   Collaborate with external technical partners and service providers.
-   Translate strategic IT objectives into practical operational actions and team priorities.
-   Ensure audit readiness, regulatory compliance, and timely reporting to the Executive Committee as required.

## Requirements

**Requirements:**

-   Bachelor's degree in IT, Computer Science, Information Systems, or equivalent.
-   Relevant postgraduate qualification or executive education is an advantage.
-   Other IT certifications/qualifications requirements to be further discussed at interview stage. Candidates are encouraged to share all their IT certifications in their CV submission.
-   5 -7+ years in IT infrastructure and network operations.
-   Minimum 2 years in a team leadership and experience managing hybrid infrastructure (cloud + on-premise).

**We reserve the right:**

-   **To call only the shortlisted candidates for interview.**
-   **Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.**

## Apply

[Apply at Proactive Talent Solutions](https://apply.workable.com/proactive-talent-solutions/j/3235DD6598/apply)

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