# Documentation Coordinator

> Proactive Talent Solutions · Moka, Mauritius · Full-time · Posted 2026-06-01

**Workplace:** on_site

## Description

**Role Purpose**

The Documentation Coordinator is responsible for ensuring the accurate preparation, processing, verification, and maintenance of reinsurance documentation within agreed service standards and operational procedures.

The role plays a critical part in supporting brokers, clients, reinsurers, and internal stakeholders by delivering timely and high-quality documentation services.

The successful candidate will contribute to operational efficiency, risk control, compliance adherence, and excellent stakeholder service within the reinsurance broking environment.

**Key Responsibilities**

·      Prepare and issue reinsurance documentation accurately and within agreed turnaround times

·      Process documents including

a.    Reinsurance Slips

b.    Cover Notes

c.     Endorsements

·       Verify completeness and correctness of documentation before issuance

·      Maintain accurate electronic filing systems

·      Update operational trackers and internal systems regularly

·      Monitor outstanding documentation and follow up when required

·      Perform quality checks to ensure accuracy and compliance with internal standards

·      Identify discrepancies, missing information, or operational risks and escalate accordingly

·      Ensure adherence to company procedures, SLAs, and compliance requirements

·      Support audit requests and documentation reviews

·      Liaise professionally with brokers, reinsurers, clients, finance teams, and internal departments

·      Respond to operational queries in a timely and professional manner

·      Collaborate with team members to ensure smooth workflow management

·      Assist in process improvement initiatives and operational efficiency projects

·      Contribute ideas to improve turnaround times and service quality

·      Support training and onboarding activities for new team members where required

·      Undertake any other cognate duties aligned with business and operational requirements

**Key Skills & Competencies**

-   Strong attention to detail and accuracy
-   Good organisational and administrative skills
-   Strong analytical and verification capabilities
-   Ability to work under pressure and meet deadlines
-   Effective communication skills
-   Team-oriented mindset
-   Basic understanding of insurance or reinsurance operations
-   Problem-solving and process improvement orientation
-   Proficiency in Microsoft Office and operational systems

## Requirements

**Qualifications & Experience**

-   Diploma or degree in Business Administration, Insurance, Finance, or related field
-   Previous experience in insurance, reinsurance, administration, or operations is an advantage
-   Knowledge of documentation processes and operational workflows preferred

**We reserve the right:** 

·      **To call only the shortlisted candidates for interview.**

·      **Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate**

## Apply

[Apply at Proactive Talent Solutions](https://apply.workable.com/proactive-talent-solutions/j/F783179E52/apply)

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