# Process Documentation & Knowledge Management Specialist

> ProArch · Hyderabad, India (Remote) · Full-time · Posted 2026-06-03

**Workplace:** remote

**Department:** Client Experience Team

## Description

We are seeking a detail-oriented and highly collaborative **Process Documentation & Knowledge Management Specialist** to support enterprise-wide process standardization. This role will work across all business units—including Sales, Customer Success, Service Delivery, PMO, Finance, and Support—to capture, formalize, and centralize operational processes into a single, structured repository. The ideal candidate thrives in fast-paced environments, can quickly understand complex workflows, and has a passion for bringing clarity and structure to how teams operate.

**Process Discovery & Documentation**

-   Partner with cross-functional teams and Subject Matter Experts (SMEs) to document current-state workflows
-   Convert informal processes and tribal knowledge into structured documentation
-   Develop:

-   Standard Operating Procedures (SOPs)
-   Process maps and workflows
-   Checklists and playbooks

**Knowledge Repository Management**

Organize, maintain, and update the knowledge repository for accurate and easy user access.

Efficiently organize, maintain, and update the company's knowledge base to ensure easy access and up-to-date information for all employees.

-   Build and maintain a centralized documentation repository (SharePoint, Confluence, or similar)
-   Organize documentation for ease of access, usability, and scalability
-   Implement standards for:

-   Document templates
-   Version control
-   Review and approval workflows

**Cross-Functional Alignment**

-   Engage with teams across Sales, PMO, Delivery, Support, Finance, and Operations
-   Identify process gaps, redundancies, and inconsistencies
-   Drive standardization to improve handoffs and accountability

**Continuous Improvement**

-   Regularly review and update documentation to ensure accuracy and relevance
-   Identify opportunities to streamline workflows and reduce manual effort
-   Support audit readiness and compliance initiatives

**Adoption & Enablement**

-   Train teams on how to access and use the documentation repository
-   Promote adoption of standardized processes across the organization
-   Serve as a central resource for documentation best practices

## Requirements

-   3–6+ years of experience in process documentation, technical writing, or operations
-   Proven experience creating SOPs, workflows, and structured documentation
-   Strong ability to work cross-functionally with global teams
-   Excellent written and verbal communication skills
-   High attention to detail and strong organizational skills

**Preferred Qualifications:**

-   Experience in IT Services, Managed Services, or Consulting environments
-   Familiarity with tools such as SharePoint, Confluence, or similar platforms
-   Experience with process mapping tools (Lucidchart, Visio, Miro, etc.)
-   Understanding of ITIL or operational best practices
-   Exposure to systems like Autotask, HubSpot, or similar platforms

**Success Metrics (First 90-120 Days):**

-   Establish a centralized documentation repository structure
-   Deliver baseline documentation across key teams (Sales, PMO, Support, Customer Success)
-   Implement standardized templates and governance processes
-   Achieve adoption and active usage across departments

**Why This Role Matters:**

This role is critical to scaling ProArch’s operations by:

-   Eliminating inconsistent and undocumented workflows
-   Improving efficiency and reducing manual effort
-   Enabling cross-team alignment and accountability
-   Supporting long-term growth and operational maturity

## Apply

[Apply at ProArch](https://apply.workable.com/proarch-3/j/34B9060C0C/apply)

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