# BI Analyst - Support

> ProArch · India (Remote) · Contract · Posted 2026-04-22

**Salary:** INR 1,800,000–2,200,000

**Workplace:** remote

**Department:** Team Extension

## Description

**Key Responsibilities**

**1\. Dashboard Support & Maintenance**

-   Serve as the primary support contact for existing Tableau dashboards.
-   Troubleshoot issues, answer user questions, and assist with navigation and usage.
-   Monitor dashboards to proactively identify and resolve performance or data issues before they escalate.

**2\. Incident Management & Issue Resolution**

-   Act as the first line of defense for incoming requests and incidents.
-   Triage tickets, resolve quick fixes, and escalate complex issues to appropriate team members.
-   Ensure timely diagnosis and resolution of dashboard-related problems to minimize downtime.

**3\. Ticketing System Ownership**

-   Help design, implement, and manage a structured ticketing system for analytics requests.
-   Create a centralized intake process for issues, enhancements, and support needs.
-   Track, prioritize, and report on incoming work to ensure visibility and accountability.

**4\. Operational Efficiency & Continuity**

-   Reduce dependency on individual contributors by distributing workload effectively.
-   Support continuity of operations by maintaining documentation and standard processes.
-   Help prevent reactive “fire drills” by establishing proactive monitoring practices.

**5\. Collaboration & Enablement**

-   Partner with dashboard developers to reduce interruptions and protect development momentum.
-   Provide guidance and basic training to users to improve dashboard adoption and self-service.
-   Collaborate with data teams to ensure data quality and consistency.

## Requirements

-   Experience administering Tableau Server and/or Tableau Cloud environments.
-   Strong troubleshooting skills with dashboards, data sources, and performance issues.
-   Familiarity with ticketing systems (e.g., ServiceNow, Jira, or similar).
-   Basic understanding of SQL and data structures.
-   Strong communication skills with the ability to support both technical and non-technical users.
-   Ability to prioritize tasks and manage multiple requests in a fast-paced environment.

**Preferred Qualifications**

-   Experience setting up monitoring, alerts, and governance processes in Tableau.
-   Exposure to data warehousing concepts and ETL processes.
-   Experience building or supporting analytics workflows in a business environment.

## Apply

[Apply at ProArch](https://apply.workable.com/proarch-3/j/9FAB812D16/apply)

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