# Support & Implementation Engineer - Omani Nationals

> ProgressSoft · Muscat, Oman · Full-time · Posted 2022-03-06

**Workplace:** on_site

## Description

We are looking to recruit Support & Implementation Engineers who will provide high-level onsite and remote IT technical liaisons. The Support & Implementation Engineer will be responsible for the full life-cycle of incidents and problems. The position will require close working with all teams in all levels of technical support and engineering.

**Responsibilities**

-   Implement and install solutions on the customer's test and production environments.
-   Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different levels of solutions (i.e. Database, Application, Network, Communication, and Integration Interfaces Levels).
-   Act positively and respond promptly to the customer’s requests/tickets.
-   Prepare, review and ensure accuracy of technical documentation.
-   Conduct Preventive / Corrective Maintenance visits to customer sites physically or remotely.
-   Perform any other job-related duties incidental to the work.

**Requirements**

-   Bachelor's Degree in Information Technology, Engineering/Science, Computer Application, or any related field.
-   Fresh graduates / Up to 3 years experience in a familiar field.
-   Willing to travel abroad and work extra hours whenever needed.
-   Knowledge in database engines (Oracle and MS-SQL).
-   knowledge in operating systems (Linux and MS Windows).
-   Knowledge in application servers (Apache Tomcat, Oracle WebLogic, and IBM WebSphere).
-   Knowledge in Directory Services (AD & LDAP).
-   Excellent verbal, written, and interpersonal skills.
-   Excellent team player.
-   Excellent customer service skills.
-   Attention to detail skills.
-   Effective communication skills.

**Experience in one or more of the below is a plus_:_**

-   Cloud Computing, Virtualization Technologies, SAN and Storage, Network Infrastructure.
-   Data Centers, High Availability & Disaster Recovery, Backup & Recovery Strategies.
-   Knowledge in PKI Infrastructure and Certificate Authorities.
-   Knowledge in database engines (PostgreSQL, MySQL, and NoSQL Databases).
-   Knowledge in server and client operating systems (Linux Distros, Windows).
-   Knowledge in web application servers (Jetty, Wildfly, JBoss).
-   Knowledge in Object Storage management.
-   Cloud-based Solution Infrastructure (Amazon, Azure, Google Cloud, DigitalOcean).
-   Cloud Infrastructure Tools (OpenStack, Docker, Kubernetes).
-   DevOps Techniques and Skills including CI/CD.

## Apply

[Apply at ProgressSoft](https://apply.workable.com/progressoft/j/44AD19EB88/apply)

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