# Implementation Manager > Propeller · Denver, United States (Hybrid) · Full-time · Posted 2026-05-26 **Salary:** USD 80,000–120,000 **Workplace:** hybrid **Department:** Customer Success - US ## Description Propeller is on a mission to take the guesswork out of moving dirt - reducing wasted fuel, time, and money. We do this through the power of maps.  Our customers use Propeller’s integrated hardware and software products to capture accurate 3D versions of their worksites using drones. With over 50,000 worksites worldwide using Propeller’s smart survey technology, we empower project teams to map, measure, and manage site activity. Propeller empowers everyone to approach, own, and solve problems creatively. We’re data nerds who care about impact, honesty, and each other. We take pride in being a great place to work and are proud to be recognized as a [Fast Company](https://www.fastcompany.com/90724356/most-innovative-companies-asia-pacific-2022) and [BuiltIn](https://www.builtincolorado.com/awards/best-midsize-places-to-work-colorado-2022) Best Place to Work. You can learn more about us on [Glassdoor](https://www.glassdoor.com.au/Reviews/Propeller-Aero-Reviews-E1279646.htm). ### Your Mission: As our Implementation Manager, you own the critical first chapter of every customer's journey — from signed contract to confident, value-realizing user.. Your success is measured not by training completion, but by whether customers reach their first meaningful outcome: a survey captured, data visualized, a workflow embedded in their operations. You will be directly responsible for helping customers—whether they’re in construction, mining, aggregate, or landfill industries—reach measurable project outcomes through Propeller's technology — faster time-to-value, stronger early adoption, and a foundation built for long-term growth. You will partner with CSMs to ensure every customer arrives at handoff having achieved a meaningful first outcome — not just having been trained. ### Key Responsibilities Customer Time to Value: - Lead new customer onboarding after a deal has been closed. Before kickoff, align with Sales and the CSM on customer goals/desired business outcomes — and ensure they’re documented as the foundation for the account plan. - Coordinate with the CSM to plan the initial meeting with the customer and sales (kickoff call). - Train customers on platform workflows, tools, collecting data, drone hardware, and best practices. - Support or instruct on-site drone training as needed during the implementation phase in collaboration with the CSM. - Guide customers through their initial setup, the Propeller portal, associated hardware, and organizational expectations to align with their team’s workflows. - Instruct customers on data collection best practices with LiDAR to support their active and future projects. - Connect data visualization and reporting directly to the customer's project goals — so they leave each session with an insight they can act on, not just a feature they've seen. Implementation & Technical Setup: - Develop and solidify customer workflows to match project requirements and best practices. - Use AI tools to personalize and scale onboarding without sacrificing quality. - Support technical setup, data imports, and integrations as needed to ensure smooth adoption. - Proactively identify and resolve implementation blockers before they delay time-to-value. - Maintain expert-level knowledge of the platform to provide guidance, answer technical questions, and recommend best practices. - Define and track implementation milestones tied to customer outcomes — not just task completion — and flag at-risk accounts early. Customer Success Enablement: - Own the customer's implementation health — proactively identifying risk signals (low engagement, missed milestones, unclear use case) and course-correcting before handoff. - Monitor early usage and engagement to identify and act upon potential blockers or opportunities for additional support. - Hand off to the CSM with a documented baseline: goals confirmed, first outcomes achieved, expansion signals identified, and risk flags clearly noted. - Gather and communicate customer feedback to improve the onboarding processes, training materials, and product features. Process Improvement & Documentation: - Create and maintain onboarding materials, guides, and playbooks for customers and internal teams. - Use AI tools to scale content creation, documentation, and personalized training resources without adding operational overhead. - Continuously refine onboarding processes to ensure a consistent, scalable, and high-impact customer experience. - Collaborate cross-functionally with Sales, Marketing, Product, and Support teams to enhance overall customer experience. ## Requirements - Domain Expertise: 3+ years of experience in a customer-facing technical role (Onboarding, CS, or Tech Support) specifically within construction technology, surveying, GIS, or a closely related technical field. - Technical Aptitude: Proven ability to master complex software platforms quickly and independently, with the technical literacy to build out accurate, high-quality customer setups and documentation. - Training & Delivery: Demonstrated experience leading technical training sessions where success is measured by customer behavior change and outcome achievement — not session completion. - Adaptability & Pace: Comfort thriving in a fast-paced, rapidly evolving environment where onboarding processes change quickly and require immediate adaptation. - Outcome Ownership: Demonstrated ability to define and track customer success metrics during implementation, with measurable impact on first-year adoption — time-to-value, active usage, and expansion readiness. Preferred Skills: - Industry & Technical Expertise: Hands-on experience in construction, mining, aggregates, or civil engineering, with direct familiarity utilizing SaaS/enterprise software, geospatial tools, survey data, or drone-based mapping workflows. - CRM & Process Discipline: Proven track record of managing a high-volume book of business with strict CRM system hygiene, ensuring all data, tracking, and implementation milestones are accurately maintained. ## Benefits - Fully paid employee United Platinum PPO medical, dental, and vision coverage - 20-day paid vacation time per year with no accrual or carryover cap - 3% non-elective employer contribution to 401(k) - Employee share options  - Professional development budget and leave - The opportunity to take part in our mentorship program - $100 USD monthly telephone and/or internet allowance - Paid primary & secondary parental leave policies  - $275 USD one-time work from home set-up budget, and we’ll also send you a laptop, monitor, mouse, and keyboard The base salary range offered for this role is $​​80,000 - $120,000. This range is tied to the market for this job in Colorado. Any salary offer extended will be based on skills, knowledge and experience. ## Apply [Apply at Propeller](https://apply.workable.com/propeller/j/8026FB436C/apply) --- Powered by [Workable](https://www.workable.com)