# Case Manager

> Provana · Medellín, Colombia · Full-time · Posted 2026-03-03

**Workplace:** on_site

**Department:** Operations

## Description

We are seeking a detail-oriented and proactive **Personal Injury Case Manager** with at least **2 years of experience** handling liability, property damage, and bodily injury claims. The ideal candidate has strong communication skills, the ability to manage multiple cases simultaneously, and a solid understanding of insurance processes in PI claims.

### **Responsibilities**

-   Manage a full caseload of Personal Injury (PI) files from intake through resolution.
-   Evaluate **liability** by obtaining facts of loss, gathering evidence, reviewing reports, and working with insurers to help secure liability acceptance.
-   Assess **insurance coverages**, including identifying applicable policy limits and exclusions.
-   Coordinate **property damage** claims, including arranging vehicle repairs, total loss handling, and identifying additional property impacts beyond the vehicle (e.g., personal items, structures, electronics).
-   Oversee **bodily injury** management by scheduling and coordinating medical treatment, monitoring patient progress, and ensuring treatment aligns with policy limits and property damage outcomes.
-   Communicate with providers, adjusters, attorneys, and clients to ensure cases progress efficiently.
-   Maintain accurate documentation, updates, and follow-ups within case management systems.
-   Assist in preparing case summaries, demand packages, and settlement documentation.

## Requirements

-   **2+ years of experience** in Personal Injury case management or insurance claims handling.
-   Strong knowledge of:

-   **Liability:** obtaining liability acceptance, understanding coverages, and evaluating policy limits.
-   **Property Damage:** coordinating repairs, handling total loss scenarios, and identifying non-vehicle property damages.
-   **Bodily Injury:** managing treatment plans, approving/denying treatment based on policy limits, and coordinating care after reviewing final property damage costs.
-   Strong interpersonal and negotiation skills.
-   Ability to multitask in a fast-paced environment and meet deadlines.
-   Proficiency with case management software and documentation tools.

## Benefits

-   Prepaid medical coverage
-   Seniority bonus
-   Flexible paid time off (PTO)
-   Growth opportunities and more

## Apply

[Apply at Provana](https://apply.workable.com/provana/j/1129CFC383/apply)

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