# Specialist - VIP Support

> Qiddiya Investment Company · Riyadh, Saudi Arabia · — · Posted 2026-09-15

**Workplace:** on_site

**Department:** IT Operations - IT

## Description

Lead executive and VIP support to minimize downtime, deliver proactive device health, and ensure white‑glove communications and escorts during critical events.

Responsibilities

-   Operate tailored models, escort procedures, and rapid response to protect executive productivity.
-   Orchestrate proactive device health checks, patch status, and performance reviews to prevent incidents.
-   Manage concise, expectation‑setting updates and advisories for VIPs during incidents and maintenance.
-   Coordinate event coverage, peak‑period protection, and on‑site readiness for board/leadership engagements.
-   Drive Level 1.5/SME engagement; track outcomes and feedback to raise satisfaction.
-   Ensure confidentiality and privileged‑access controls for VIP environments.
-   Track VIP CSAT, response/restore times, and proactive action completion; implement improvements.

## Requirements

-   Bachelor’s degree in IT, Computer Science, or related field
-   ITIL or equivalent preferred
-   2+ years, preferably with majority in end user support
-   Experience VIP support in large, multi-vendor enterprises preferred
-   Experience in entertainment entities preferred

## Apply

[Apply at Qiddiya Investment Company](https://apply.workable.com/qiddiya-investment-company-1/j/657A9010E4/apply)

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