# Senior Specialist - Customer Experience

> Qiddiya Investment Company · Riyadh, Saudi Arabia · — · Posted 2026-05-05

**Workplace:** on_site

## Description

Qiddiya Investment Company is looking for a dedicated and detail-oriented Senior Specialist - Customer Experience to join our dynamic team. This role focuses on supporting the design and delivery of exceptional customer experiences across our entertainment, sports, and cultural projects.

**Key Responsibilities:**

-   Assist in the development and implementation of customer experience strategies, initiatives, and programs.
-   Collect and analyze customer feedback to identify opportunities for service improvement.
-   Collaborate with cross-functional teams to ensure alignment of customer experience goals.
-   Support the creation of customer journey maps and experience frameworks.
-   Prepare reports and presentations on customer experience metrics and progress.
-   Engage with stakeholders to promote a strong customer-centric culture.

## Requirements

**Qualifications & Experience:**

-   Bachelor's degree in Business, Marketing, Customer Experience, or related field.
-   3+ years of experience in customer experience, service design, or related roles.

## Benefits

Comprehensive benefits package

## Apply

[Apply at Qiddiya Investment Company](https://apply.workable.com/qiddiya-investment-company-1/j/AE32DC36D1/apply)

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