# Associate Director - City Technology PMO & Demand Management (DEL 3)

> Qiddiya Investment Company · Riyadh, Saudi Arabia · Full-time · Posted 2026-06-09

**Workplace:** on_site

**Department:** Qiddiya City Operations

## Description

Lead the City Technology Project Management Office (PMO) responsible for portfolio governance, delivery assurance, demand intake, stage-gate control, and operational readiness across all IT and OT technology towers within QIC City Technology.  
  
This role ensures that City Technology programs and vendors deliver technology solutions in a controlled, auditable manner, and that all deliverables meet defined governance requirements for readiness, documentation, cybersecurity gating, and transition into **technology L2/L3 support**.

The PMO acts as the control tower for all City Technology projects transitioning into run-state operations.

### Reporting Line

Reports to: **Director — Technology Governance, Architecture, Budget, ITSM Standards & PMO**

**Direct Reports:** PMO Managers, Project Governance Leads, Reporting & Controls Analysts

### Role Scope (City Technology Only)

**In scope delivery and handover domains, including, but not limited to:**

-   City Business Applications
-   City Platforms (integration/IoT/data)
-   City OT & Smart Systems technology
-   City Physical Security technology
-   City ICT infrastructure and data centers including City IT/OT Security

### Key Responsibilities

**A) Delivery & Handover Governance Framework (City Technology)**

-   Implement and maintain Delivery & Handover Governance standards for City Technology programs, including:

-   reporting templates and cadence
-   stage-gate criteria
-   RAID log standards
-   dependency tracking rules
-   baseline control requirements (scope/schedule/cost)

-   Ensure all delivery teams and vendors comply with governance controls.

**B) Integrated Program Controls**

-   Maintain an integrated view of City Technology delivery progress across towers and suppliers.
-   Track delivery milestones, critical path items, and cross-tower dependencies.
-   Identify schedule slippage, scope creep, and delivery risk early and escalate through governance forums.

**C) Stage Gates & Assurance (Delivery-to-Run)**

-   Govern and enforce delivery stage gates, including:
-   Design completion readiness (as required by TDAs)
-   Testing and commissioning evidence
-   Documentation and as-built readiness
-   Operational readiness evidence for transition into technology support
-   Ensure no system progresses through gates without evidence and sign-offs.

**City Business Applications**

**City OT & Smart Systems**

**City Physical Security Systems**

**City Platforms (Integration / IoT / Data)**

**City ICT Infrastructure and Data Centers including City IT/OT Security**

**D) Risk, Issues, and Dependency Governance (RAID)**

-   Own RAID governance standards across all City Technology delivery programs.
-   Ensure RAID logs are complete, current, and actionable.
-   Run dependency reviews and cross-tower issue resolution sessions.
-   Escalate unresolved risks/issues to the appropriate governance level.

**E) Delivery Reporting & Executive Packs**

-   Produce standardized delivery reporting packs including:
-   Schedule health (RAG)
-   Delivery risk exposure
-   Dependency hotspots
-   Milestone achievement
-   Vendor delivery performance indicators
-   Readiness risks for transition to technology support
-   Ensure reporting is auditable and consistent across towers.

**F) Vendor Delivery & Handover Governance Support (non-commercial)**

-   Ensure vendors comply with City Technology Delivery & Handover Governance requirements:

-   Reporting cadence
-   Evidence packs
-   Stage-gate readiness
-   Documentation standards

-   Provide delivery performance evidence to:

-   Commercials/Vendor Management function (for contract governance)
-   City Technology leadership (for escalation)

**G) Alignment to Governance, Architecture, and Cybersecurity**

-   Ensure delivery programs comply with:

-   corporate technology governance processes (where applicable)
-   City Technology governance and architecture standards
-   design authority requirements (IT/OT/physical security/platforms/data)
-   cybersecurity gating requirements
-   Track and report exceptions and required waivers through the correct forums.

### Key Interfaces

**Internal:**

·         Director — City Technology Governance & Architecture

·         Tower Directors (Apps / OT / Physical Security / Platforms / Infrastructure / Cybersecurity)

·         City ITSM governance and assurance function

·         Director — City Technology Operations (City) (for transition readiness alignment only)

·         Finance / budgeting governance stakeholders

**External:**

·         Systems Integrators

·         Delivery contractors

·         OEMs providing commissioning and handover support

·         Managed service providers supporting transition planning

### Success Measures (KPIs)

·         % of City Technology programs compliant with Delivery & Handover Governance reporting cadence

·         Stage-gate compliance rate (% passing with complete evidence)

·         % of projects with maintained baseline (scope/schedule/cost)

·         Delivery risk closure rate (RAID actions completed on time)

·         Number of uncontrolled scope changes / late change requests

·         Reduction in “handover defects” (missing documentation, missing runbooks, missing monitoring)

·         Reduction in incidents caused by poor delivery transition within first 30 days of go-live

### Operational Readiness & Handover Governance

·         Define acceptance criteria for transition from Project to Operations

·         Ensure support documentation, runbooks, monitoring, SLAs and vendor contracts are in place

·         Validate security hardening and compliance sign-offs

·         Coordinate CAB approvals and go-live governance

·         Confirm training and knowledge transfer completion

### Portfolio & Financial Governance

·         Track total technology investment portfolio (CAPEX and transformation OPEX)

·         Align with Finance for forecasting accuracy

·         Monitor cost variance and earned value performance

·         Maintain benefits realization tracking framework

### Stakeholder Management

·         Engage Directors across all City Technology tower

·         Interface with Corporate PMO and Enterprise Architecture

·         Present executive updates to Technology Steering Committee

·         Coordinate with Procurement and Legal for contract governance alignment

## Requirements

-   15+ year-experience in large-scale ICT infrastructure, smart city, or complex technology Delivery & Handover Governance / PMO / program controls roles
-   Experience in complex multi-domain environments, ideally including:

-   IT + OT programs
-   infrastructure and data centers
-   physical security technology delivery
-   smart city platforms and integration

-   Strong knowledge of:

-   stage-gate Delivery & Handover Governance
-   RAID management
-   dependency management
-   reporting and executive governance packs

-   Strong stakeholder management and escalation skills
-   Bachelor’s degree in Engineering, IT, Computer Science or related field (Master’s preferred).
-   Experience managing IT + OT delivery environments preferred.
-   Strong experience in governance-heavy or giga-project environments.
-   PMP or equivalent certification required.
-   Agile/Scrum or SAFe certification preferred.
-   ITIL knowledge required.
-   Strong financial governance and executive reporting capability.

## Apply

[Apply at Qiddiya Investment Company](https://apply.workable.com/qiddiya-investment-company-1/j/BE132C0C1D/apply)

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