# Technical Application Support Analyst

> Qode · Florida, United States · Full-time · Posted 2026-06-09

**Workplace:** on_site

## Description

**Technical Application Support Analyst (Tier 2–3)**

**Pay:** $35/hr – $38/hr

**Location:** Onsite in **Tallahassee, FL**

**Schedule:** Standard business hours with occasional backup support coverage

**Overview**

This role serves as an escalation point for vendor-supported and business-critical applications. You’ll work closely with end users, internal IT teams, and third‑party vendors to resolve issues, manage support cases, and improve application reliability and support processes.

**Key Responsibilities**

-   Provide Tier 2 and Tier 3 support for vendor-hosted and business-critical applications
-   Coordinate troubleshooting between users, internal IT teams, and software vendors
-   Track and manage vendor support cases through resolution using a ticketing system
-   Troubleshoot issues across Windows OS, Microsoft 365, Active Directory, VPNs, printers, peripherals, and remote access tools
-   Analyze recurring issues and recommend operational or technical improvements
-   Maintain accurate documentation in ticketing and knowledge management systems
-   Escalate high-impact or unresolved issues as appropriate and communicate status professionally

**Vendor & Application Support**

-   Work directly with third-party software vendors and external support providers
-   Assist with gathering technical and business requirements for RFQs and vendor evaluations
-   Review vendor documentation, proposals, support models, and escalation processes

**Required Qualifications**

-   Bachelor’s degree in Computer Science, Information Systems, or related field **OR** four (4) years of equivalent experience
-   Four (4) years of IT support, help desk, or application support experience
-   Experience supporting vendor-hosted or third-party applications
-   Experience with ServiceNow or similar ticketing systems
-   Working knowledge of Windows OS, Microsoft 365, Active Directory, networking basics, and VPNs
-   Experience in Tier 2, Tier 3, or escalation support roles
-   One or more IT certifications (CompTIA, Microsoft, ITIL, or similar)

## Apply

[Apply at Qode](https://apply.workable.com/qodeworld/j/078D9D4C4D/apply)

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