# Aftersales Manager (Team Leader) > Qode · Ho Chi Minh, Vietnam · Full-time · Posted 2026-10-13 **Workplace:** on_site ## Description Our client is a joint venture company dedicated to accelerating Vietnam’s energy transition by investing in an end-to-end electric two-wheeler (E2W) mobility solution. They aim to deliver a seamless consumer experience powered by an integrated digital ecosystem. **Role Overview** The Aftersales Manager is accountable for all after-sales outcomes and the parts P&L: the certified service network, parts configuration and supply, warranty and claims, recall execution and the quality loop with the OEM. The role leads a technical team of Vehicle Engineers, a Field Service & Training Specialist and a Warranty & Parts Specialist, and sets the service levels under which the shared Operations desk administers claims, parts orders and registers. The ideal candidate has run after-sales and parts for a two-wheeler, automotive or EV distributor across a dealer network, has handled warranty with an OEM end to end, and can turn operating rules into system-enforced controls. **1 - Service Network Capability & Certification** - Own the capability gate for every service point: certified technicians, diagnostic accounts, tools, internet, initial parts kit. - Accept 2S workshop applications on capability; sign the workshop sub-gate for 3S points; name the service partner for sales-only points. - Run the annual and triggered point audit programme; suspend and reinstate capabilities; raise and clear the service flag. - Execute the after-sales unwind on dealer termination: capability freeze, open work orders, open claims, parts buy-back at CGM option. **2 - Parts Configuration, Price Book & Parts Business** - Own the parts stock configuration by criticality class (levels per part number) and its quarterly review; the CFO signs the configuration and any purchase outside it. - Prepare the parts price book for Director approval and Finance countersign; approve parts order prices within the delegated limit. - Own parts selling and stock clearing: dead-stock list, clearance programmes, write-off requests. - Set VOR priority rules with Supply Chain; Supply Chain executes procurement, receipt and shipping. **3 - Warranty, Claims & Goodwill** - Own the claim policy: point tiers (Probation, Steady, Flagged), thresholds, post-audit; approve claims above the adjudication threshold. - Issue the weekly payment report to points and the monthly OEM claim batch through the Service Admin; own the reconciliation outcome and the technical dispute decision. - Approve goodwill within the delegated limit; confirm parts and warranty debt-gate exception requests before the Director. - Assess repeat-fault cases with Legal and bring them to the Director and CEO. **4 - Recall, TSB & Quality Loop** - Own every recall campaign: opening, regulator filing with Legal, stop-sale on unsold VINs, parts reservation, completion tracking and closure reporting. - Approve technical service bulletins written by the Vehicle Engineers; ensure acknowledgement across the network. - Send the monthly quality report to the OEM; drive parts-master corrections and configuration changes from field data. - Deliver per-point after-sales values to the dealer scorecard before the monthly lock; report the parts and service P&L to the Director. **5 - Vehicle Inbound, PDI, Internal Repairs & Dealer-stock Battery Care** - Assign Vehicle Engineers to inbound checks and pre-dispatch PDI; decide RMA claims on inbound defects. - Decide repair on transit-damaged and returned units; approve internal repair cost within the delegated tier. - Schedule battery-care visits to dealer stock from the dispatch-date clock; enforce the consigned-stock recall rule on missed visits. - Own the demo and test-ride fleet technical condition and retirement proposals. **6 - Team, Service Levels & After-sales Systems** - Lead and roster the Vehicle Engineers, the Field Service & Training Specialist and the Warranty & Parts Specialist across warehouse, field and desk duties. - Set and review the after-sales service levels (claim batch timing, payment report cycle, recall tracking, parts desk) delivered by the Service Admin under the Operations Manager. - Act as business owner for the after-sales modules of the DMS: work order, claims, parts orders, recall, certification; sign requirements and acceptance tests. - Maintain the after-sales operating process, forms and parameters; propose changes through the Director. **Qualification** - 8–12 years in after-sales service and spare parts for a two-wheeler, automotive or EV brand, including at least 3 years managing a dealer or workshop network in Vietnam - Proven end-to-end warranty ownership with an OEM: claim policy, adjudication tiers, batch submission, reconciliation, recovery - Parts planning and parts business experience: stock configuration by criticality, fill rate, dead stock, price book - Recall or field-campaign execution with regulator filing is an advantage - Technical background in vehicle or high-voltage systems; able to lead engineers and judge technical disputes - Hands-on experience with a dealer management system or service management system; able to write requirements and acceptance tests - Strong control mindset: separation of duties, delegated limits, audit trail - Good written and spoken English and Vietnamese **Personal Attributes** - Accountable for outcomes and numbers - Technically credible with engineers and dealers - Disciplined in rules, thresholds and documentation - Calm under customer and dealer pressure - Builds from the ground up in a start-up environment ## Apply [Apply at Qode](https://apply.workable.com/qodeworld/j/07E588B687/apply) --- Powered by [Workable](https://www.workable.com)