# Scrum Master Manager

> Qode · Ho Chi Minh, Vietnam · Full-time · Posted 2026-07-30

**Workplace:** on_site

## Description

**Scrum Master Manager**

  

**Responsibilities:**

**_1 - Coaching and Developing Self-Organizing Cross-Functional Teams_**

-   Act as a coach for development teams, helping them understand and correctly apply Agile principles and practices (Scrum, Kanban, SAFe…).
-   Organize internal training sessions and workshops on Agile mindset, Scrum techniques, and best practices to enhance team self-organization and continuous improvement.
-   Support Product Owners and Development Teams in building a value-driven work culture focused on delivering customer outcomes.

**_2 - Optimizing Processes and Team Performance, Building High-Performance Teams_**

-   Regularly assess workflows and propose improvements to accelerate development, reduce waste, and improve product quality.
-   Apply Agile tools and techniques such as Lean Thinking, Flow Efficiency, and Team Velocity to measure and improve team performance.
-   Guide teams in effectively using tools like JIRA, Confluence, and Miro for work management and collaboration.

**_3 - Supporting Scrum Operations and Removing Impediments_**

-   Organize and facilitate Scrum events: Sprint Planning, Daily Stand-up, Sprint Review, and Sprint Retrospective.
-   Proactively identify and remove impediments that affect progress and quality.
-   Act as a bridge between stakeholders (Product Owner, Tech Lead, QA…) to ensure smooth coordination and transparency.

**_4 - Managing Value and Driving Continuous Improvement_**

-   Guide teams to focus on delivering value rather than just completing tasks by clearly defining “Definition of Ready,” “Definition of Done,” and “Acceptance Criteria.”
-   Encourage a culture of feedback and continuous improvement through high-quality Retrospectives and actionable follow-ups after each Sprint.
-   Monitor and analyze Agile metrics (Velocity, Lead Time, Cycle Time, Burndown Chart…) to propose improvement initiatives.

**_5 - Agile Culture and Servant Leadership Mindset_**

-   Be a role model for servant leadership, supporting teams to maximize individual and collective potential.
-   Build a positive, transparent work environment that fosters creativity and learning.
-   Promote team engagement and accountability to ensure sustainable and autonomous development.

  

**Requirements:**

**_1 - Education:_** Bachelor’s degree or higher, preferably in Finance, Banking, Economics, Business Administration, or Information Technology.

**_2 - Relevant Knowledge/Expertise_**

-   Certifications (preferred): Professional Scrum Master certifications such as PSM, CSM, SSM, PMI-ACP.
-   Language: Strong English skills, especially in communication and working with international partners.

**_3 - Skills_**

-   Proficient in Agile tools: JIRA, Confluence, Trello, Miro, Azure Boards.
-   Team facilitation and coordination: Organizing Scrum events (Daily, Planning, Review, Retrospective).
-   Communication and listening: Effectively engage with Product Owners, development teams, and stakeholders to ensure transparency and collaboration.
-   Basic coaching skills: Guide teams on Agile principles, Scrum framework, and best practices.
-   Performance analysis and tracking: Use metrics such as Velocity, Burndown Chart, and Lead Time to monitor progress and efficiency.
-   Internal training skills: Train development teams on Agile principles and basic Scrum practices.

**_4 - Relevant Experience_**

-   Minimum 5 years of experience in Banking or Finance.
-   Minimum 3 years of experience in a similar role within organizations applying Scrum.

## Apply

[Apply at Qode](https://apply.workable.com/qodeworld/j/0E53846D9E/apply)

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