# IT Infrastructure & Support Engineer

> Qode · Dubai, United Arab Emirates · Full-time · Posted 2026-08-12

**Workplace:** on_site

## Description

**IT Infrastructure & Support Engineer**

_Job Description_

**Job Summary**

-   ·        We are seeking a proactive and technically skilled IT Infrastructure & Support Engineer to manage and support the organization's IT infrastructure. The role involves maintaining network operations, system administration, access control, cybersecurity support, and backup management while ensuring reliable IT services.

**Network Administration & Support**

-   ·        Monitor and maintain LAN, WAN, Wi-Fi, VPN, and internet connectivity.
-   ·        Configure and manage switches, routers, firewalls, and wireless access points.
-   ·        Troubleshoot network issues and optimize performance.

**System Administration**

-   ·        Administer Windows Server and/or Linux environments.
-   ·        Manage Active Directory, DNS, DHCP, Group Policies, and file services.
-   ·        Perform patching, monitoring, software deployment, and server maintenance.
-   ·        Support VMware and/or Hyper-V environments.

**Access Control & Identity Management**

-   ·        Provision, modify, and revoke user access rights.
-   ·        Manage Microsoft 365, Exchange Online, Teams, SharePoint, and Entra ID.
-   ·        Conduct periodic access reviews and maintain RBAC controls.

**Cybersecurity Support**

-   ·        Monitor endpoint security and antivirus solutions.
-   ·        Support incident response and vulnerability remediation.
-   ·        Enforce MFA, password policies, and security best practices.

**Backup & Disaster Recovery**

-   ·        Manage backup schedules and backup solutions.
-   ·        Perform backup verification and restoration testing.
-   ·        Maintain disaster recovery documentation and recovery procedures.

**End User Support**

-   ·        Provide Level 1 and Level 2 technical support.
-   ·        Support onboarding and offboarding activities.
-   ·        Maintain IT documentation and SOPs.
-   ·        Provide support for CEO office / Directors

**Required Qualifications**

-   ·        Bachelor’s Degree or Diploma in IT or related field.
-   ·        3–5 years of IT infrastructure or system administration experience.
-   ·        Strong troubleshooting and communication skills.

**Preferred Certifications**

-   ·        Microsoft Azure Administrator Associate
-   ·        Microsoft 365 Administrator
-   ·        CompTIA Network+
-   ·        CompTIA Security+
-   ·        Cisco CCNA
-   ·        ITIL Foundation

**Key Competencies**

-   ·        Problem-solving and analytical thinking
-   ·        Customer-focused approach
-   ·        Ability to manage multiple priorities
-   ·        Strong documentation and communication skills

## Apply

[Apply at Qode](https://apply.workable.com/qodeworld/j/68370C3764/apply)

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