# Chargeback Analyst I

> Qode · United States (Remote) · Contract · Posted 2026-08-24

**Workplace:** remote

## Description

**Chargeback Analyst I**

**Ready to build a career in payment operations while working remotely?**

Join a team dedicated to helping cardholders resolve fraud and dispute claims with accuracy, professionalism, and exceptional service. This is an excellent opportunity for detail-oriented professionals who enjoy problem-solving, analyzing information, and making a direct impact on the customer experience. 

**Job Details**

-   **Pay:** $17.75/hour
-   **Employment Type:** Contract-to-Hire
-   **Work Hours:** Monday through Friday; schedules available between:
-   7:00 AM – 3:30 PM
-   7:30 AM – 4:00 PM
-   8:00 AM – 4:30 PM
-   8:30 AM – 5:00 PM
-   **Location:** Remote (candidates must reside within approved states; California and Hawaii are not eligible)
-   **Other Important Details:** Targeting candidates located in Florida; opportunity for long-term employment based on performance and business needs. 

**Job Duties**

-   Review and research cardholder dispute and fraud claims received from customers, financial institutions, and internal teams.
-   Investigate transactions, validate supporting documentation, and establish dispute cases in accordance with regulatory and industry guidelines.
-   Process chargebacks and recovery activities within required timelines.
-   Manage cases through the full dispute lifecycle, including review of merchant responses and escalation actions when necessary.
-   Maintain accurate records, correspondence, and case documentation while ensuring confidentiality and compliance.
-   Respond to inbound and outbound inquiries related to dispute cases and provide clear, professional communication to all parties involved.
-   Monitor workflow trends and identify opportunities for process improvements.
-   Maintain a high level of productivity, accuracy, and attention to detail while working in a fast-paced remote environment.

**Job Requirements**

-   Minimum of one (1) year of customer service experience.
-   One (1) year of experience in payments, financial services, banking operations, or card processing preferred.
-   General knowledge of payment card networks and dispute resolution processes preferred.
-   Proficiency with Microsoft Office applications, including Word and Excel.
-   Strong analytical, critical thinking, and problem-solving skills.
-   Excellent written and verbal communication skills with the ability to explain complex information clearly.
-   Ability to prioritize work independently and meet deadlines in a remote environment.
-   Strong attention to detail and commitment to accuracy.
-   Reliable attendance and dependability. 

**Why You'll Love This Opportunity**

-   100% remote work environment
-   Clear path to permanent employment
-   Gain experience in fraud prevention, disputes, and payment operations
-   Collaborative team culture focused on service excellence
-   Opportunity to develop valuable financial services and compliance expertise

## Apply

[Apply at Qode](https://apply.workable.com/qodeworld/j/7FCE7213B1/apply)

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