# Project Manager > Qode · Ho Chi Minh, Vietnam (Hybrid) · Full-time · Posted 2026-07-23 **Workplace:** hybrid ## Description 1.    **Project Manager (PM)** Number: 1 Relevant Work Experience: **2-4 years POS/IT project management experience** Basic Salary Range: **USD 900 – USD 1000 per month** **Key Responsibilities** **1.    Project Planning & Scheduling** - ·      Define project scope, objectives, deliverables, and timelines in collaboration with the client and internal teams. - ·      Develop and maintain a project plan for each client engagement, covering all phases from onboarding through go-live and post-deployment. - ·      Assign tasks to Technical Implementation Specialists based on complexity, priority, and team capacity. - ·      Monitor project progress against milestones and proactively adjust plans when risks or delays are identified. - ·      Chair project kick-off meetings, progress reviews, and go-live readiness checks. **2.    Scope Definition & Change Request (CR) Management** - ·      Define and document the agreed project scope for each client engagement. - ·      Evaluate and assess requests for changes to scope, timeline, or deliverables raised by clients or internal teams. - ·      Issue and manage Change Requests (CRs) in accordance with company processes, including effort estimation, client approval, and tracking. - ·      Ensure that out-of-scope work is properly captured, quoted, and approved before execution. **3.    Stakeholder Management & Client Engagement** - ·      Serve as the primary point of contact for clients on all strategic and contractual matters throughout the project lifecycle. - ·      Conduct regular client meetings to communicate project status, manage expectations, and secure approvals. - ·      Build and maintain strong client relationships to support long-term account health and satisfaction. - ·      Facilitate advisory discussions with clients on Xilnex product best practices and integration strategy. - ·      Obtain client sign-offs on key project milestones, scope changes, and final deliverables. **4.    Resource & Team Coordination** - ·      Coordinate and direct the Technical Implementation Specialist team to ensure tasks are executed on time and to the required standard. - ·      Liaise with the Implementation Team Leader on task allocation, capacity, and SLA adherence. - ·      Coordinate with Engineering and Product teams on complex integration deliverables, bug fixes, and enhancement requests. - ·      Coordinate with the Sales team on new project intake, handover from presales, and upsell opportunities. - ·      Ensure the right resources — people, hardware, access, and documentation — are available for each project phase. **5.    Risk & Issue Management** - ·      Identify, log, and actively manage project risks and issues throughout the engagement. - ·      Escalate unresolved issues impacting delivery timelines, scope, or client relationships to the L3 PM or Team Leader with a clear summary and recommended action. - ·      Develop and implement mitigation plans to minimise the impact of identified risks. - ·      Monitor SLA adherence across the team and intervene when thresholds are at risk of being breached. **6.    Integration Governance** - ·      Define the scope and requirements for standard third-party integrations in collaboration with the client and Engineering teams. - ·      Coordinate UAT/SIT activities — aligning client, implementation, and engineering stakeholders. - ·      Review and approve integration specifications and change requests before implementation begins. - ·      Monitor integration delivery timelines and escalate delays or technical blockers to the relevant teams. **7.    Project Tracker & Reporting Governance** - ·      Oversee the project tracker to ensure all tasks, statuses, outcomes, and follow-up actions are recorded accurately and consistently by the team. - ·      Generate and present project status reports to clients and senior management, covering progress, risks, issues, and upcoming milestones. - ·      Conduct post-implementation reviews to capture lessons learned, project outcomes, and recommendations for continuous improvement. - ·      Relay structured client feedback received from the implementation team to the Product team for product improvement. **8.    Documentation & Handover** - ·      Ensure project documentation — including scope documents, meeting minutes, sign-off records, and post-deployment handover notes — is produced, maintained, and filed throughout the project lifecycle. - ·      Oversee knowledge transfer from the project team to the client and to the support/account management team at project close. - ·      Ensure a clean handover from project delivery to ongoing support, with all relevant documentation and outstanding items captured. **9.    Mentoring** - ·      Guide and support L1 Project Coordinators assigned to their projects. - ·      Review L1 tracker entries, meeting notes, and client communications before distribution. - ·      Provide constructive feedback to develop L1 capabilities over time. **Requirements** - ·     Diploma or Degree in Information Technology, Business, Computer Science, or a related field. At least 3 years experience - ·     Proven experience managing client-facing technology implementation projects, preferably in POS, retail, F&B. - ·     Familiarity with Xilnex Products or equivalent POS/retail platforms is an advantage. - ·     Experience coordinating third-party integrations at a governance level. - ·     Project Management certification (PMP, PRINCE2, or equivalent) is an advantage. - ·     Consultative, structured approach — you qualify hard, create urgency, and close on your terms - ·     Travel as required for client governance meetings, project kick-offs, and milestone reviews (within Vietnam; occasional outstation and overseas). - ·     Availability to support critical go-live events and escalations, including evenings or weekends. - ·     Able to manage multiple concurrent client projects in a fast-paced delivery environment. ## Apply [Apply at Qode](https://apply.workable.com/qodeworld/j/96019FC8CB/apply) --- Powered by [Workable](https://www.workable.com)