# Computer Operations Manager

> Qode · Florida, United States · Contract · Posted 2026-07-31

**Workplace:** on_site

## Description

**Client: FL Government Agency**

**Position: Computer Operations Manager**

**Term: 2-Year Contract with renewal**

**Pay: $78/Hr - $80/Hr**

**Location: ON SITE - Celebration, FL - 20-45% travel in central FL**

**Work Authorization: USE and GC ONLY**

**Education:** Associate’s or Bachelor’s Degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.

**Experience:**

7+ years of IT work experience with exposure to multi-platform environments with experience in:

-   Leading and managing the delivery of IT services across the program, ensuring alignment with business needs and service level expectations.
-   Leading mentoring, and developing a team of supervisors, project leaders, and technical staff.
-   Overseeing the deployment, configuration, and lifecycle management of IT assets including desktops, laptops, mobile devices, printer, and servers.
-   Developing and implementing IT service management processes: incident, problem, change, and request management.
-   Coordinating and supporting enterprise-wide software rollouts, updates, and patch management activities.
-   Monitoring and improving service desk performance, timely resolution of user issues, and high customer satisfaction. Responsible for documenting solutions to Technology issues.
-   Ensuring compliance with IT policies, security standards, and regulatory requirements across all service delivery activities.

**Responsibilities:**

-   Manage and coordinate daily activities of the technical team, including project scheduling, monitoring and incident response.
-   Ensure operational support coverage and adherence to service level agreements (SLAs).
-   Monitor system performance and availability, ensuring timely resolution of issues.
-   Develop, implement, and maintain operational standards, procedures, and best practices.
-   Ensure compliance with internal policies, industry standards, and regulatory requirements.
-   Plan and manage the integration and support of new technologies into the FDOT environment.
-   Collaborate with infrastructure and application teams to ensure seamless deployment and support of systems.
-   Lead, mentor, and develop a team of supervisors, project leaders, and technical staff.
-   Conduct performance evaluations, training, and succession planning.
-   Provide input on business continuity planning and disaster recovery strategies.
-   Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.
-   Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support.
-   Monitor service ticket queue and resolve tickets as assigned and document work performed and resolutions.
-   Perform advanced network and telephony support.
-   Provide on-site support for remote troubleshooting by other OIT technical staff.
-   Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.

## Apply

[Apply at Qode](https://apply.workable.com/qodeworld/j/9DAF30DB8A/apply)

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