# Sales Operations Manager > Qode · Ho Chi Minh, Vietnam · Full-time · Posted 2026-08-24 **Workplace:** on_site ## Description Our client is a joint venture dedicated to accelerating Vietnam’s energy transition by investing in an end-to-end electric two-wheeler (E2W) mobility solution. They aim to deliver a seamless consumer experience powered by an integrated digital ecosystem. **Role Overview** The Sales Operations Manager owns the commercial operating engine between the company's and its dealer network — demand and supply planning, stock allocation, order-to-cash, channel master data, commission settlement, and sales reporting — ensuring the network is managed through clear rules, accurate data, and disciplined execution. This role builds these processes into the company's’s ERP, Dealer Management System (DMS), and CRM as system-enforced rules rather than manual routines, and acts as the business owner for the commercial modules from requirement definition through testing, go-live, and continuous improvement. The ideal candidate combines hands-on distribution operations experience with a strong systems mindset, and is comfortable designing processes, controls, and reporting standards from the ground up in a start-up environment. **1 - Sales & Inventory Planning** - Run the weekly sales and inventory planning cycle: outlet-level forecast, consolidation, arbitration, and supply call-off recommendation with Supply Chain. - Maintain rolling demand forecasts by dealer and outlet; measure and improve forecast accuracy over time. - Monitor stock cover, stock ageing, and replenishment triggers across the network and flag exceptions. - Coordinate with Supply Chain and After-Sales on vehicle and spare parts availability. - Prepare planning inputs and scenarios for monthly and quarterly business reviews. **2 - Stock Allocation & Order-to-Cash** - Own stock allocation to dealers and outlets under a defined fair-share rule, including priority handling under supply constraint. - Own the order-to-cash process end to end: order, allocation, delivery, proof of delivery, invoicing, receivables trigger, and commission accrual. - Manage order exceptions, delivery discrepancies, and dispute resolution with dealers and internal teams. - Work with Finance on credit control, dealer payment terms, and collection follow-up, maintaining clear segregation of duties. - Ensure transactional discipline: complete delivery documentation, accurate records, and properly logged exceptions. **3 - Channel Master Data & Dealer Operations Support** - Own channel master data at three levels — legal entity, selling point, and user — including outlet coding, territory mapping, and lifecycle status. - Support dealer onboarding: system access, master data setup, training on operating procedures, and first-cycle support. - Maintain dealer commercial terms, operating documentation, and channel records in an organized and auditable form. - Own lead registry and attribution rules across the company's, dealers, and referral partners. - Coordinate with Network Development and Area Sales Managers on outlet openings, changes, and closures. **4 - Commission, Incentives & Trade Programme Settlement** - Compute and issue dealer commission, incentive, and trade programme statements based on verified delivery data. - Track programme cost per unit against approved budget and report variances to management. - Administer the dispute, adjustment, and settlement process with dealers. - Support the design of sales programmes and channel commercial terms with the Sales & Distribution Director and Finance. **5 - Sales Reporting & Performance Analytics** - Own a single set of sales KPI definitions, calculation logic, and reporting cadence. - Prepare monthly and quarterly performance packs for management review. - Reconcile figures across ERP, DMS, CRM, and reported results to ensure one version of the truth. - Analyse dealer and outlet performance to support target setting, quota cascade, and corrective action. - Provide ad hoc commercial analysis to support decision making. **6 - Business Systems Ownership (ERP / DMS / CRM)** - Act as business owner for the commercial modules of ERP, DMS, and CRM: order-to-cash, channel management, allocation, and settlement. - Translate operating processes into system requirements, acceptance criteria, and user acceptance test scripts. - Lead user acceptance testing, go-live support, and post-implementation stabilization together with the Business Systems Manager and vendors. - Maintain process documentation, user guides, and control rules; drive continuous system improvement. - Ensure operating rules are enforced by the system rather than by manual routine. **Qualification** - 6–10 years of relevant experience in sales operations, commercial operations, or distribution management - At least 3 years in a dealer, distributor, or franchised channel environment in Vietnam - Experience in automotive, motorcycle, EV, consumer durables, FMCG, or related industries is preferred - Proven ownership of a sales and inventory planning cycle (PSI or S&OP), stock allocation, and sell-in / sell-out reporting for a multi-outlet network - Hands-on experience with ERP systems — Microsoft Dynamics 365 (F&O or Business Central) or Odoo — covering order-to-cash, inventory, and serialized item handling; equivalent depth in SAP or Oracle is accepted - Hands-on experience with CRM — Salesforce or equivalent — including lead lifecycle, ownership and routing rules, and integration with transactional systems - Strong systems mindset: able to design an operating process and translate it into system configuration, including business requirements, acceptance criteria, and test scripts - Proven track record of building or improving operating processes through ERP, DMS, or CRM systems, from requirement definition through go-live - Experience in commission, incentive, or trade programme administration for channel partners is an advantage - Experience in multinational companies, joint ventures, or start-up/growth-stage environments is a plus - Strong analytical capability: advanced Excel plus Power BI, SQL, or an equivalent query tool - Proficient in Microsoft Office, especially Excel, PowerPoint, and Word - Strong process design, documentation, and control discipline - Good communication and stakeholder management skills across internal teams, dealers, and vendors - Ability to manage multiple workstreams and deadlines effectively in a fast-paced environment - Good written and spoken English and Vietnamese **Personal Attributes** - Structured and systems-minded - Analytical and detail-oriented - Proactive and solution-focused - Disciplined in process and follow-through - Collaborative across functions and with external partners - Able to work under pressure and manage multiple priorities - Comfortable building from the ground up in a dynamic business environment ## Apply [Apply at Qode](https://apply.workable.com/qodeworld/j/DB43FA68BF/apply) --- Powered by [Workable](https://www.workable.com)