# Business Support Consultant

> Qualco Group · Athens, Greece (Hybrid) · — · Posted 2026-07-15

**Workplace:** hybrid

**Department:** Projects

## Description

![](https://workablehr.s3.amazonaws.com/uploads/photos/5614/9e2ef09829a54317123b0f1655539053.png)

At Quento Technologies S.A., the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

![](https://workablehr.s3.amazonaws.com/uploads/photos/5614/b16f47fddfc0a5d81f732826c294e5e8.png)

At Quento Technologies S.A. we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide.

Quento Technologies S.A. seeks a highly motivated and experienced **Business Support Consultant** to provide 1st Line Functional Support for business-critical and banking applications. This role goes beyond traditional call center or technical support responsibilities and is ideal for professionals who can combine business process understanding, analytical troubleshooting, and user-oriented support. You will be responsible for investigating and resolving user incidents and service requests, ensuring the smooth operation of banking applications while collaborating closely with specialized support and development teams.

Your responsibilities will entail:

-   Provide 1st Line Functional Support for banking and business applications;
-   Receive, analyze, troubleshoot, and resolve user incidents and service requests through phone, email, and ticketing systems;
-   Investigate functional application issues by gathering information, reproducing errors, assessing business impact, and determining appropriate resolution paths;
-   Monitor, prioritize, and manage incidents and requests through ITSM/ticketing tools.
-   Escalate complex issues to specialized support teams while ensuring accurate documentation and effective follow-up;
-   Communicate clearly with end users and stakeholders regarding incident progress and resolution;
-   Support continuous service improvement by identifying recurring issues and recommending corrective actions;
-   Maintain high levels of customer satisfaction and service quality;
-   Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.

## Requirements

-   University degree;
-   Minimum 3 years of previous experience or strong interest in Functional Application Support, Application Support Analysis, Incident Management, or Service Support environments;
-   Ability to understand business processes and translate user needs into clear support, troubleshooting, and escalation actions;
-   Hands-on experience investigating functional application issues, including:

-   Information gathering and analysis
-   Error reproduction and validation
-   Business impact assessment
-   Coordination with specialized resolution teams

-   Experience working with ITSM/Ticketing platforms such as ServiceNow, SMAX, Jira Service Management, or similar tools;
-   Strong analytical and problem-solving skills;
-   Excellent communication and interpersonal skills;
-   Customer-oriented mindset with a strong focus on service quality and user satisfaction;
-   Ability to manage multiple priorities in a fast-paced environment;
-   A strong understanding of banking operations and business processes is highly valued. Candidates should be familiar with one or more of the following areas:

-   KYC (Know Your Customer) and Customer Onboarding;
-   Payments and Funds Transfers;
-   Deposit and Investment Products;
-   Securities and Investment Transactions;
-   Lending and Credit Processes;
-   Approval Workflows and Business Process Management;
-   Banking operational processes and customer lifecycle management.

## Benefits

**Your Life @ Qualco Group**  
On top of challenging work environment, we are offering:

💸 Competitive compensation, ticket restaurant card, and annual bonus programs  
💻 Cutting-edge IT equipment, mobile and data plan  
🏢 Modern facilities, free coffee and beverages, indoor parking, and company bus  
👨‍⚕ Private health insurance, onsite occupational doctor, and workplace counselor  
🏝️ Flexible working model, hybrid benefits & home equipment benefits  
🤸‍♂️ Onsite gym, wellness facilities, and ping pong room  
💡 Career and talent development tools  
🎓 Mentoring, coaching, personalized annual learning and development plan  
🌱 Employee referral bonus, regular wellbeing, ESG and volunteering activities

Your race, gender identity and expression, age ethnicity or disability make no difference in Quento Technologies S.A. We want to attract, develop, promote, and retain the best people based only on their ability and behavior.

Disclaimer: Quento Technologies S.A. collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any third parties. For more details on the processing of your personal data during the Recruitment procedure, please be informed in the [Recruitment Notice](https://www.qualco.eu/recruitment-notice), before the submission of your application.

## Apply

[Apply at Qualco Group](https://apply.workable.com/qualcogroup/j/92EE3FBBC6/apply)

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