# Service Delivery Manager

> Questronix Corporation · Manila, Philippines · — · Posted 2026-02-23

**Workplace:** on_site

## Description

**Job Description:**

-   Serve as the primary point of contact for service delivery matters
-   Ensure services are delivered in accordance with SLAs and quality standards
-   Monitor KPIs (response time, resolution time, uptime, customer satisfaction)
-   Manage escalations and ensure timely issue resolution
-   Lead incident management and post-incident reviews (RCA)
-   Coordinate service transitions, upgrades, and changes
-   Provide regular service performance reports to clients and senior management
-   Lead and support service delivery teams to meet operational targets
-   Drive continuous service improvement initiatives

## Requirements

### Qualifications:

-   **Bachelor’s degree in Business, IT, Engineering, or related field**
-   **3 years of experience in service delivery, IT operations, or managed services**
-   **Proven experience managing client relationships in SLA driven environments**
-   Strong knowledge of incident, problem, and change management processes
-   Experience leading cross functional technical teams
-   Strong reporting and documentation skills
-   **ITIL certification (preferred)**

## Apply

[Apply at Questronix Corporation](https://apply.workable.com/questronix-corporation-2/j/026EDB2C43/apply)

---
Powered by [Workable](https://www.workable.com)