# IT Helpdesk Support

> Questronix Corporation · Manila, Philippines (Hybrid) · — · Posted 2025-05-09

**Workplace:** hybrid

## Description

_**Job Description:**_

-   Serve as the first point of contact for customers seeking technical assistance over the phone or email
-   Perform troubleshooting through diagnostic techniques and pertinent questions
-   Determine the best solution based on the issue and details provided by customers
-   Walk the customer through the problem-solving process
-   Direct unresolved issues to the next level of support personnel
-   Provide accurate information on IT products or services
-   Record events and problems and their resolution in logs
-   Follow-up and update customer status and information
-   Pass on any feedback or suggestions by customers to the appropriate internal team
-   Identify and suggest possible improvements on procedures

## Requirements

_**Qualifications:**_

-   **Atleast 2 years of experience providing level 1 or above help desk support in IT operations**
-   Excellent communication skills 
-   Proven analytical and problem-solving abilities
-   Ability to effectively prioritize and execute tasks in a high-pressure environment
-   Exceptional customer service orientation
-   Patience for dealing with difficult customer-service situations

## Apply

[Apply at Questronix Corporation](https://apply.workable.com/questronix-corporation-2/j/4E8E9BAC15/apply)

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