# Service Delivery Lead

> Questronix Corporation · Quezon City, Philippines · — · Posted 2025-12-11

**Workplace:** on_site

## Description

**Responsibilities:**

-   Ensure operational readiness of the new in-house team and maintain uninterrupted service delivery.
-   Establish internal service support processes (incident, request, change).
-   Create and validate OLAs with internal IT teams.
-   Design the internal service model replacing the vendor-managed one.
-   Oversee ticketing, escalation paths, and service reporting.
-   Ensure service team readiness prior to cutover.
-   Monitor early-life support (hypercare) performance and stabilization metrics.
-   Coordinate daily operations handover from the vendor.

## Requirements

**Qualifications:**

-   **Bachelor’s degree in Information Technology, Management or related field**
-   _**Preferred/Advantageous**_

-   **Project Management Certifications**
-   **ITIL Certification**

-   **Minimum of at least 3 years of experience as a Service Delivery Lead**
-   **Can work full onsite (Cubao)**

## Apply

[Apply at Questronix Corporation](https://apply.workable.com/questronix-corporation-2/j/5D5B41F4CD/apply)

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