# Command Center Specialist

> Questronix Corporation · Ortigas Center, Philippines · Full-time · Posted 2024-08-29

**Workplace:** on_site

## Description

**Job Description**

-   Escalates alarms based on the agreed escalation matrix upon detection of an event in Tier 1, 2 and 3 systems and customer facing applications
-   Monitors and reports availability and performance of Tier 1, 2 and 3 systems on a daily, weekly and monthly basis
-   Opens an incident record (ticket) when an event trend is visible which may lead to a potential issue
-   Enrolls and integrates new systems, applications or business processes going to production into existing monitoring tools and adds them to the current monitoring scope
-   Other technologies related to building the services may also be assigned

## Requirements

**Minimum Qualifications**

-   Strong analytical and planning skills;
-   Good communication and presentation skills;
-   Excellent problem-solving skills;
-   BS IT graduate or any IT-related course;
-   Must possess above average customer service skills;
-   Must have excellent attention to detail and accuracy;
-   **Willing to have shifting schedule (day shift and night shift)**
-   **Amenable to work fully onsite (Ortigas)**
-   **Fresh graduates are welcome to apply**

## Apply

[Apply at Questronix Corporation](https://apply.workable.com/questronix-corporation-2/j/93523063BE/apply)

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