# Service Delivery Manager

> Questronix Corporation · Makati, Philippines (Hybrid) · — · Posted 2025-04-21

**Workplace:** hybrid

## Description

**Job Description:**

-   **Client Relationship Management:** 

-   Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns.  

-   **Service Level Agreement (SLA) Management:** 

-   Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality service delivery.  

-   **Team Leadership:** 

-   Leading and motivating service delivery teams, assigning tasks, and providing coaching and support to ensure optimal performance.  

-   **Performance Monitoring:** 

-   Defining key performance indicators (KPIs), tracking service delivery metrics, and analyzing data to identify areas for improvement.  

-   **Issue Resolution:** 

-   Managing escalations, investigating service disruptions, and coordinating timely resolution of client issues.  

-   **Reporting and Communication:** 

-   Preparing regular performance reports for stakeholders, including client updates on service delivery status and key metrics.  

-   **Process Improvement:** 

-   Identifying opportunities to optimize service delivery processes, implementing changes to enhance efficiency and effectiveness.  

-   **Budget Management:** 

-   Monitoring service delivery costs, identifying potential cost-saving measures, and managing budgets within allocated limits.  

-   **Stakeholder Management:** 

-   Collaborating with cross-functional teams across the organization to ensure alignment with service delivery objectives.

## Requirements

**Qualifications:**

-   **Strong Communication Skills:** 

-   Excellent written and verbal communication to effectively interact with clients, stakeholders, and team members.  

-   **Leadership Abilities:** 

-   Proven ability to lead and motivate teams, delegate tasks, and foster collaboration.  

-   **Analytical Skills:** 

-   Data analysis skills to interpret performance metrics and identify areas for improvement.  

-   **Problem-Solving Skills:** 

-   Ability to diagnose issues, develop solutions, and manage complex situations effectively.  

-   **Customer Focus:** 

-   Deep understanding of customer needs and commitment to delivering exceptional service.

## Apply

[Apply at Questronix Corporation](https://apply.workable.com/questronix-corporation-2/j/CC26007DB1/apply)

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