# Application Support

> Questronix Corporation · Manila, Philippines · Contract · Posted 2026-02-04

**Workplace:** on_site

## Description

**Job Description:**

-   Acknowledge and respond to incidents within SLA timelines
-   Receive, log, and classify incidents based on Impact, Severity, and Priority (P1–P5)
-   Perform initial diagnosis of application issues including DIFY agent availability, workflow execution, AI chatbot responses, execution logs, and SharePoint document ingestion
-   Escalate incidents to L2 within defined OLA timelines with complete details
-   Provide regular status updates based on incident priority
-   Follow approved support procedures, runbooks, and escalation processes
-   Maintain and update knowledge base articles and troubleshooting guides

## Requirements

**Qualifications**

-   Bachelor’s degree in Computer Science, Information Technology, or a related field
-   **1–3 years of experience in Application Support, Service Desk, or Enterprise IT Support**
-   Understanding of web-based applications and workflow-driven systems
-   **Familiarity with RESTful APIs, SaaS platforms, and document management systems (e.g., SharePoint)**
-   **Basic understanding of Python logs and execution output**
-   **Exposure to AI chatbot or AI-based platforms**
-   **Experience supporting workflow-based or RAG systems is a plus**
-   **Familiarity with SLA/OLA-driven support environments**
-   Ability to explain technical issues to non-technical users
-   Strong verbal and written communication skills
-   **Can work Fully Onsite (San Miguel, Manila)**

## Apply

[Apply at Questronix Corporation](https://apply.workable.com/questronix-corporation-2/j/CC4EB3B2C7/apply)

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