# Command Center Specialist

> Questronix Corporation · Ortigas Center, Philippines (Hybrid) · Full-time · Posted 2023-12-27

**Salary:** unknown currency 18,000–25,000

**Workplace:** hybrid

## Description

• Escalates alarms based on the agreed escalation matrix upon detection of an event in Tier 1, 2 and 3 systems and customer facing applications

• Monitors and reports availability and performance of Tier 1, 2 and 3 systems on a daily, weekly and monthly basis

• Opens an incident record (ticket) when an event trend is visible which may lead to a potential issue

• Enrolls and integrates new systems, applications or business processes going to production into existing monitoring tools and adds them to the current monitoring scope

• Other technologies related to building the services may also be assigned

## Requirements

-   Strong analytical and planning skills;
-   Good communication and presentation skills;
-   Excellent problem-solving skills;
-   BS IT graduate or any IT-related course;
-   Must possess above average customer service skills;
-   Must have excellent attention to detail and accuracy;
-   **Willing to be deploy in Ortigas (Onsite)**

## Apply

[Apply at Questronix Corporation](https://apply.workable.com/questronix-corporation-2/j/CDF0EA6BFD/apply)

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