# Virtual Administrative Support Specialist

> QuickTeam · Cape Town, South Africa (Remote) · — · Posted 2026-04-23

**Workplace:** remote

**Department:** Non-Medical Hiring

## Description

We are seeking a highly organized and proactive Virtual Administrative Support Specialist to provide a combination of customer service, technical support, and administrative assistance. The ideal candidate is detail-oriented, tech-savvy, and experienced in managing client communications while keeping operations running smoothly.

-   Full-time, 40 Hours/Week
-   Fully remote, work from home
-   Salary: ZAR 17,000-20,000/month, commensurate with skills and experience
-   Availability to work during EST business hours.

### **Key Responsibilities**

**Customer Service & Technical Support**

-   Respond promptly to customer inquiries via email, chat, and/or phone
-   Troubleshoot basic technical issues and provide clear, step-by-step solutions
-   Escalate complex concerns to the appropriate team when necessary
-   Maintain a high level of professionalism and customer satisfaction

**Calendar Management**

-   Manage and maintain calendars, ensuring accuracy and efficiency
-   Schedule, reschedule, and coordinate meetings across different time zones
-   Send reminders and ensure all stakeholders are informed and prepared

**Appointment Setting**

-   Coordinate and confirm appointments with clients and internal teams
-   Follow up on leads and inquiries to secure bookings
-   Maintain organized records of scheduled and completed appointments

**Administrative Support**

-   Perform general administrative tasks as needed
-   Maintain accurate documentation and reports
-   Support process improvements and workflow organization

## Requirements

-   Minimum of 3+ years experience in virtual assistance, administrative support, or a related role
-   Proven experience in customer service and/or technical support
-   Excellent written and verbal communication skills
-   Strong organizational and time management abilities
-   Proficiency with tools such as Google Workspace, Microsoft Office, and CRM systems
-   Experience with scheduling tools (e.g., Calendly, Google Calendar, Outlook)
-   Ability to multitask and work independently in a fast-paced environment
-   Reliable internet connection and a quiet work environment

### **Preferred Qualifications**

-   Experience working with US-based clients
-   Familiarity with helpdesk/ticketing systems (e.g., Zendesk, Freshdesk)
-   Tech-savvy with the ability to quickly learn new tools and platforms

### **What We’re Looking For**

-   A proactive and solution-oriented mindset
-   Strong attention to detail and accountability
-   Ability to communicate clearly and consistently with clients and team members
-   A commitment to delivering high-quality support and adding value

## Apply

[Apply at QuickTeam](https://apply.workable.com/quickteam/j/97A94057C4/apply)

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