# Customer Service Specialist (Transfer Support Team)

> RateHawk · India (Remote) · Full-time · Posted 2026-06-16

**Workplace:** remote

**Department:** Ops Recruitment

## Description

**Hey there!**

Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Transfer Support Team) to help us keep our clients happy and our operations smooth.

### Who We Are:

We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!

## Requirements

### What You’ll Do:

-   **Rapidly and effectively resolve client issues:** Receiving and processing partner requests for online transfer bookings (order changes, booking additional services, resolving incidents) through our CRM system;
-   **Advise clients:** Supporting partners at all stages of working with the online product (search, booking, making changes to bookings created);
-   **Communicate:** Interacting with suppliers regarding bookings via email and phone;
-   **Work with systems:** Utilizing CRM systems and our internal databases efficiently.

### What We’re Looking For:

-   **English Proficiency:** Upper Intermediate level (both spoken and written).
-   **Soft Skills:** Kindness, empathy, stress-resistance, politeness, and responsibility.
-   **Quick Learner:** Ability to learn quickly and stay results-focused.
-   **Tech Requirements:** A functioning computer and microphone.
-   **Travel Knowledge:** Understanding of the travel business and booking systems is an advantage!

## Benefits

### What We Offer:

-   **Remote Work:** Work from the comfort of your home.
-   **Great Team:** Join a young and active team of super specialists.
-   **Flexible Schedule:** 2 days-on after 2-days off from 11.30 a.m. to 11.30 p.m IST.
-   **Competitive Salary:** Base salary and bonus based on KPI.
-   **Challenging Tasks:** Tackle interesting and ambitious tasks that will elevate your professional skills.
-   **Continuous Learning:** Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
-   **Perks:** Enjoy corporate discounts on hotels and other services.

### The Process:

-   **Application and Assessment:** You'll receive an assessment link when you apply, if there's a match, you'll be invited to an interview with our HR.
-   **Meeting with HR:** A friendly chat with our HR team.
-   **One minute Internet Speed Test:** Just to make sure you’re all set for remote work.
-   **Interview results and offer!**  
    

Learn more about our data protection practices in our Privacy Policy:

[https://emergingtravel.notion.site/recruitment-privacy-notice](https://emergingtravel.notion.site/recruitment-privacy-notice)

If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!

## Apply

[Apply at RateHawk](https://apply.workable.com/ratehawk/j/8E05D0DDB4/apply)

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