# Group reservation manager

> RateHawk · Kazakhstan (Remote) · — · Posted 2026-09-21

**Salary:** From EUR 900

**Workplace:** remote

**Department:** Customer Operations

## Description

We are seeking a dynamic and experienced  Group Reservation Manager to join our growing team. The Group reservation manager will be responsible for oversees and manage all aspects of group reservations to ensure a seamless booking experience for B2B partners.

This role requires a deep understanding of travel logistics,experience in group tourism,  strong organizational, communication, and customer service skills, along with the ability work with large amounts of information at the same time.

## Requirements

**What You’ll Do**

-   Booking Management: Process group reservations promptly and accurately. Searching and booking of  group accommodation options, additional services, according to the request.
-   Client Interaction: Communicate with clients to understand their travel needs and preferences. 
-   Travel Coordination: Receiving and processing requests for booking hotels, other accommodation facilities, transport services, excursions around the world for groups;
-   Vendor Management: Negotiate and manage relationships with hotels, and other service providers to secure favorable rates and terms.
-   Itinerary Creation:  Create customized travel itineraries that align with clients' interests and budgets.
-   Problem Resolution: Address and resolve any group booking issues or client complaints promptly. Partner support in all cases arising from the completed booking (cancellation, changes, relocation, etc.)
-   Documentation Oversight
-   Technology Integration
-   Reporting and Analysis
-   Emergency Response Planning

**What We’re Looking For**

-   Bachelor's degree in Business Administration, Hospitality Management, or a related field.
-   Proven experience in group travel management, concierge agency, TMC, DMC or tour operator companies.
-   Knowledge of the bases of hotels in Russian Federation and popular destinations.
-   Strong negotiation and vendor management skills.
-   Excellent knowledge of travel-related regulations and compliance.
-   Proficient in travel management software and tools.
-   Exceptional organizational and multitasking abilities.
-   Strong analytical and problem-solving skills.
-   Excellent communication and interpersonal skills.
-   Language Skills: knowledge of English on at least Upper-Intermediate level (both spoken and written).
-   Ability to work under heavy load.
-   Responsible, stress-resistant, attentive person.

## Benefits

**What We Offer**

-   **Remote Work:** Flexibility to work from anywhere.
-   **Competitive Compensation:** Attractive base plus bonus structure.
-   **Corporate Exposure:** Collaborate with leading global companies and manage travel for top executives.
-   **Professional Growth:** Advance your career handling challenging, high-profile cases.
-   **Continuous Learning:** Ongoing training, seminars, and opportunities to attend top industry events.
-   **Travel Perks:** Take advantage of corporate rates and unique travel discounts worldwide.

**The Process**

1.  **Intro Chat:** Welcoming conversation with our HR team.
2.  **Remote Set-Up Check:** Quick internet speed test to ensure remote readiness.
3.  **Manager Interview:** In-depth discussion about your experience and the role specifics.
4.  **Decision & Offer!**

Learn more about our data protection practices in our [Privacy Policy](https://emergingtravel.notion.site/recruitment-privacy-notice).

If this sounds like the perfect fit for you, we’d love to hear from you!  
**Apply now and let’s create amazing travel experiences together!**

## Apply

[Apply at RateHawk](https://apply.workable.com/ratehawk/j/D65EDA49D7/apply)

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