# Senior Customer Success Manager

> Raydar · San Francisco, United States (Hybrid) · Full-time · Posted 2026-09-30

**Salary:** USD 155,000–190,000

**Workplace:** hybrid

## Description

About the company

Our client is a fast-growing software company.

The role

Raydar is recruiting for this role on behalf of our client. Lead a portfolio of strategic client relationships after sale, from launch through renewal and growth. Act as a trusted advisor to client leadership while channeling customer insight to internal product and delivery colleagues. Also shape the repeatable methods that help the function mature.

What you'll do

\- Manage a book of complex accounts across several customer segments, from launch through renewal and expansion.

\- Act as a trusted advisor to senior client stakeholders throughout the customer lifecycle.

\- Oversee onboarding and training for newly launched customers, partnering with technical implementation colleagues.

\- Drive net revenue retention goals by reinforcing value, spotting upsell opportunities and addressing churn risk early.

\- Handle frontline support, including tickets, escalations and customer recovery.

\- Relay customer feedback to product, engineering, sales and solutions colleagues to inform the roadmap.

\- Create reusable guides, workflows and internal documentation for the team.

\- Coach newer colleagues and set working standards as the group expands.

\- Run business reviews and on-site client visits, and represent the company at industry events.

## Requirements

What we're looking for

\- 5 to 10 years in client-facing roles after the sale, such as account management, consulting or implementation.

\- A record of keeping large, multi-stakeholder clients engaged, renewing and growing.

\- Ability to explain technical product capabilities in plain language for business audiences.

\- Comfort using AI tools in everyday work.

\- Experience drafting team playbooks and coaching junior staff.

\- Background in a young, fast-scaling technology business.

\- A strategic, builder mindset.

\- Ability to work hybrid in the listed locations and travel up to 25% for business.

## Benefits

Compensation and benefits

\- Base salary: USD 155,000 to 190,000 per year

\- Equity

\- Health, dental and vision coverage

\- Retirement plan

\- Unlimited paid time off

\- Professional development budget

\- Commuter benefits

Location and work model

\- San Francisco, CA, United States (strong preference) or New York, NY, United States

\- Hybrid

\- Full-time

## Apply

[Apply at Raydar](https://apply.workable.com/raydar/j/0F8B0541C7/apply)

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