# Customer Success Manager > Raydar · New York, United States · Full-time · Posted 2026-09-30 **Salary:** USD 150,000–200,000 **Workplace:** on_site ## Description About the company Our client is a fast-growing software company. The role Raydar is recruiting for this role on behalf of our client. Own the ongoing relationship with a growing portfolio of customer accounts once initial setup is finished. Watch account health, answer technical questions, and uncover ways to grow usage. This is an early, high-ownership position where you will shape the process as you go. What you'll do \- Act as the everyday point of contact for a growing portfolio of accounts after launch. \- Track usage, performance and health indicators to spot churn risk and step in early. \- Resolve technical and configuration questions independently, and pass anything beyond your scope to engineering. \- Identify new use cases and offerings that suit each customer and drive expansion revenue. \- Fine-tune product settings to improve results for customers over time. \- Take over accounts from the implementation team smoothly and keep satisfaction steady through the transition. ## Requirements What we're looking for \- At least 3 years in a technical customer-facing role, such as customer success or solutions work. \- Comfort discussing technical topics with engineering and product colleagues. \- Proven ability to juggle many accounts at once, with clear written and verbal communication and quick responsiveness. \- A commercial mindset, with a track record of spotting and closing upsell or expansion opportunities. \- Skill in troubleshooting technical issues and handing off complex problems with clear, precise context. \- Living in New York City and available to work on-site. Bonus points \- Time at a startup in AI, SaaS or automation where customers needed hands-on enablement. \- Working knowledge of AI tooling, prompt design or workflow automation, enough to adjust settings without engineering help. \- Background managing customer accounts at a young company with few established processes. ## Benefits Compensation and benefits \- Base salary: USD 150,000 to 200,000 per year \- Equity \- Commission on upsells \- Retention bonuses Location and work model \- New York City, NY, United States \- On-site \- Full-time ## Apply [Apply at Raydar](https://apply.workable.com/raydar/j/273F2C85ED/apply) --- Powered by [Workable](https://www.workable.com)