# Senior Customer Success Manager > Raydar · San Francisco, United States (Hybrid) · Full-time · Posted 2026-10-12 **Salary:** USD 130,000–160,000 **Workplace:** hybrid ## Description About the company Our client is a fast-growing software company. The role Raydar is recruiting for this role on behalf of our client. Act as the first dedicated customer success hire, owning the post-sale relationship with business accounts from trial conversion through renewal. The work is hands-on and customer-facing, with a large share of time on calls, and includes relaying customer feedback to product and leadership while shaping a new function from the ground up. What you'll do \- Manage a portfolio of business accounts across onboarding, adoption, renewals and expansion. \- Spend a substantial part of each week on customer calls covering discovery, use case alignment and adoption. \- Pass along bugs, feature requests and customer feedback to product and company leadership. \- Lead conversations that convert proof-of-concept trials into paid contracts, working alongside technical colleagues. \- Match customer business objectives to platform capabilities through creative problem-solving. \- Help build the customer success function and its processes from scratch. ## Requirements What we're looking for \- 5 to 7 years of experience in customer success or a similar customer-facing role. \- A track record in young, fast-moving companies where processes are still being defined. \- Comfort with ambiguity and a willingness to get deep into customer details. \- Based in San Francisco or Atlanta, or willing to relocate to one of them. Bonus points \- Experience at a company with both self-serve and enterprise sales motions. \- Former founders are welcome. ## Benefits Compensation and benefits \- Base salary: USD 130,000 to 160,000 per year \- Health, dental and vision coverage \- Retirement plan \- Flexible time off Location and work model \- San Francisco, CA, United States \- Hybrid, 3 days per week in the office \- Full-time ## Apply [Apply at Raydar](https://apply.workable.com/raydar/j/2BA4C95DB9/apply) --- Powered by [Workable](https://www.workable.com)