# Head of Customer Success & Accounts > Raydar · Mountain View, United States (Hybrid) · Full-time · Posted 2026-10-26 **Salary:** USD 230,000–290,000 **Workplace:** hybrid ## Description About the company Our client is a software company. The role Raydar is recruiting for this role on behalf of our client. Lead the post-sales function for a software business, personally managing key accounts while building and running a customer success and account team. The role centers on retention, expansion and the processes that support recurring revenue growth. What you'll do \- Oversee the full customer journey after a deal closes, covering onboarding, adoption, renewals and growth. \- Hold direct ownership of the largest strategic accounts and build relationships with technical and executive contacts. \- Establish the post-sales team, including segmentation, coverage design and hiring the first team members. \- Set and track gross and net revenue retention goals, and build renewal and expansion forecasts. \- Create repeatable playbooks for growing accounts and use automation tools for account health and risk monitoring. ## Requirements What we're looking for \- Experience building a post-sales function at a respected, fast-moving technology company. \- Three or more years of hiring and leading customer success or account management teams that beat retention and expansion targets in mid-market and smaller accounts. \- Seven or more years of relevant experience. Bonus points \- Prior work with engineering-led software offerings and with technically minded purchasers. ## Benefits Compensation and benefits \- Base salary: USD 230,000 to 290,000 per year \- Equity \- Annual performance bonus \- Health, dental and vision coverage \- Health savings and flexible spending accounts \- Paid parental leave \- Flexible time off \- Retirement plan \- Education and training budget \- Wellness budget \- Equity tax advisory Location and work model \- Mountain View, CA or San Francisco, CA, United States \- Hybrid, 3 days in-office per week \- Full-time ## Apply [Apply at Raydar](https://apply.workable.com/raydar/j/63A2EB66B4/apply) --- Powered by [Workable](https://www.workable.com)