# Technical Account Manager

> Raydar · New York, United States · Full-time · Posted 2026-11-13

**Salary:** USD 150,000–165,000

**Workplace:** on_site

## Description

About the company

Our client is a software company.

The role

Raydar is recruiting for this role on behalf of our client. Own the relationship and technical health of existing customer accounts in a post-sales role. You will coordinate stakeholders and timelines, anticipate new needs and risks, work hands-on with complex data, and feed technical findings back to delivery and engineering teams.

What you'll do

\- Manage stakeholders and timelines across existing customer accounts.

\- Anticipate new needs, expansion opportunities and risks, and build account plans.

\- Review and adjust customer configurations as needed, without writing code.

\- Analyze, reshape and map large datasets, including unstructured data.

\- Monitor product usage and failures, and correct issues when they arise.

\- Relay technical problems and bottlenecks to delivery and engineering teams.

\- Turn frontline issues into clear product requirements and implementation guides.

\- Serve as the main contact for high-stakes accounts, including under tight deadlines.

\- Take ownership of retention outcomes for assigned accounts.

\- Travel to customers when needed.

## Requirements

What we're looking for

\- Experience at fast-paced, high-growth software companies, ideally vertical SaaS.

\- Background as a technical account manager with a strong technical foundation, not only account management.

\- Quick to learn software and comfortable working in large spreadsheets.

\- A track record of staying at least 1.5 years in two or more roles.

\- Lives in the New York area and can commit to being on site five days each week; no relocation assistance is provided.

Bonus points

\- Experience as a support engineer who moved into account management.

\- Depth in fintech or healthtech.

\- Experience with data mapping, ERP or CRM systems, or debugging data issues.

\- Familiarity with AI or LLM tools.

## Benefits

Compensation and benefits

\- Base salary: USD 150,000 to 165,000 per year

\- Equity

Location and work model

\- New York, NY, United States

\- On-site, five days a week

\- Full-time

## Apply

[Apply at Raydar](https://apply.workable.com/raydar/j/6A36D2D2C8/apply)

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