# Customer Success Manager > Raydar · New York, United States (Hybrid) · Full-time · Posted 2026-10-12 **Salary:** USD 85,000–105,000 **Workplace:** hybrid ## Description About the company Our client is a healthcare company. The role Raydar is recruiting for this role on behalf of our client. Act as the day-to-day contact for a large set of partner accounts, advising them while also growing usage and referrals. The role pairs relationship management with target-driven growth and regular work across internal departments. What you'll do \- Be the primary point of contact for a broad portfolio of partner accounts, with a heavy weekly cadence of customer conversations. \- Increase referrals and engagement across the portfolio by using each interaction to strengthen the relationship and reach or surpass goals. \- Reply quickly to partner questions and handle delicate situations with empathy. \- Maintain and improve the team's customer success playbook. \- Apply AI-based tooling to streamline routine communications, note-taking and prospecting. \- Collaborate with operations, product, growth and clinical colleagues to resolve issues and share partner feedback. ## Requirements What we're looking for \- Roughly 3 to 6 years of customer-facing experience, with a portion spent at an early-stage company. \- Background in customer success, account management or sales handling a very large number of smaller accounts, around 100 or more, rather than a few enterprise clients. \- Track record of meeting and exceeding quotas in a sales, customer success or business development role, ideally with consumer-facing or B2B2C models. \- Orientation toward expansion and upsell, not only retention. \- Experience setting up processes from the ground up with few resources. \- Comfort asking directly for action while earning the trust of time-pressed contacts. \- A scrappy, data-driven approach and fluency with AI tools. \- A bachelor's degree. \- Based in New York City or willing to relocate, with the ability to be in the office three days a week. Bonus points \- Experience in EdTech, K-12 or school-facing partnerships. \- A background in mental health. \- A career path moving from business development to account executive to customer success. ## Benefits Compensation and benefits \- Base salary: USD 85,000 to 105,000 per year \- Equity Location and work model \- New York, NY, United States \- Hybrid, 3 days per week in office \- Full-time ## Apply [Apply at Raydar](https://apply.workable.com/raydar/j/82F856FF28/apply) --- Powered by [Workable](https://www.workable.com)