# Head of Customer Success

> Raydar · New York, United States · Full-time · Posted 2026-10-16

**Salary:** USD 170,000–230,000

**Workplace:** on_site

## Description

About the company

Our client is a healthcare technology company.

The role

Raydar is recruiting for this role on behalf of our client. Lead the customer success function as a player-coach, personally managing a small portfolio of top accounts while guiding a small team. The work spans senior-level relationship building, getting customers live after initial pilots, and improving the team's operating playbooks.

What you'll do

\- Manage a portfolio of strategic accounts and build strong working relationships with senior leaders at those customers, which makes up most of the role.

\- Coach and lead a small team of deployment and technical specialists.

\- Review and strengthen existing deployment and customer success playbooks so they become a more repeatable process.

\- Move customers from pilot to go-live, shorten deployment timelines, and protect account health and net revenue retention.

\- Reduce churn by working proactively with customers to realize the value of their contracts.

\- Identify technical issues in customer system integrations at a high level and partner with engineering leadership to resolve them.

\- Take over existing key customer relationships from technical leadership.

## Requirements

What we're looking for

\- Five or more years in a role accountable for large business customers and their ongoing relationships.

\- Hands-on ownership of enterprise accounts within customer success or deployment work.

\- Credibility and rapport with top-level leaders, so you can step into key accounts right away.

\- Track record supporting customers after the sale on technical products that need tailored integrations, ideally in healthcare or B2B SaaS.

Bonus points

\- Some experience managing one or two direct reports.

\- Background in solutions engineering.

## Benefits

Compensation and benefits

\- Base salary: USD 170,000 to 230,000 per year

\- Equity

\- Health, dental and vision coverage

\- Commuter benefits

\- Flexible time off

Location and work model

\- New York, NY, United States

\- On-site, 5 days per week in office

\- Full-time

## Apply

[Apply at Raydar](https://apply.workable.com/raydar/j/A5A42F73F3/apply)

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