# Customer Success Manager

> Raydar · United States (Remote) · Full-time · Posted 2026-10-28

**Salary:** USD 150,000–200,000

**Workplace:** remote

## Description

About the company

Our client is a fast-growing technology company.

The role

Raydar is recruiting for this role on behalf of our client. Serve as a post-sale partner to customer legal departments, guiding them through setup, adoption and ongoing value from a software product. The role draws on legal operations knowledge and customer success work, with some training, teaching and travel.

What you'll do

\- Run onboarding and enablement for customers after the sale so their teams adopt the product well.

\- Identify customer challenges and shape tailored projects and workflows that strengthen their operations.

\- Expand existing accounts by demonstrating ongoing value and deepening relationships.

\- Teach courses and present at conferences to educate customers on features and good practice.

\- Work with sales and product colleagues to pass customer insights back into planning.

## Requirements

What we're looking for

\- At least four years in a legal-adjacent advisory or operations field; a law degree is not required.

\- A solid grasp of how in-house legal teams work, including their processes and pain points.

\- Consulting or advisory experience, with a track record of managing projects and presenting recommendations to clients.

\- Excellent communication skills, with comfort presenting, teaching and building customer relationships.

\- Genuine interest in AI tools and willingness to travel about 25% of the time.

\- Experience owning implementations from kickoff to go-live, or running 10 or more implementations at once.

\- Prior work supporting a legal function in a support, advisory or coordinating capacity.

\- Familiarity with how in-house legal departments operate.

\- A strong understanding of legal processes and operations.

\- Willingness to take part in teaching and training activities.

\- A background from a top-tier school.

## Benefits

Compensation and benefits

\- Base salary: USD 150,000 to 200,000 per year

\- Equity

\- Medical, dental and vision coverage

\- Life and disability insurance

\- Retirement plan

\- Parental leave

\- Paid time off and sick days

\- Company holidays

\- Performance bonus

\- Relocation support

Location and work model

\- Remote (US)

\- Full-time

## Apply

[Apply at Raydar](https://apply.workable.com/raydar/j/A6F232BFD3/apply)

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