# Customer Success Manager

> Raydar · San Francisco, United States (Hybrid) · Full-time · Posted 2026-09-19

**Salary:** USD 120,000–140,000

**Workplace:** hybrid

## Description

About the company

Our client is a healthcare software company.

The role

Raydar is recruiting for this opportunity through the Paraform network. The position is with our client. Help clinician customers adopt and use a software platform, owning onboarding, customer communication, and the operational details of ongoing success.

What you'll do

\- Guide clinicians through onboarding, training, and continued engagement.

\- Coordinate scheduling, follow-ups, records, and internal workflows.

\- Create training guides and learning resources.

\- Monitor use and engagement and share meaningful trends.

\- Translate clinician feedback into product and customer success improvements.

## Requirements

What we're looking for

\- 3 to 8 years in a customer-facing or operational role at a technology company.

\- Experience in an early-stage, high-growth startup.

\- Ability to learn complex workflows and organize detailed operational work.

\- Comfort learning tools such as HubSpot, Canva, and Airtable.

\- Warm, clear communication and skill in de-escalating customer issues.

\- A personal interest in healthcare and the needs of clinicians.

Bonus points

\- Healthcare AI startup experience.

## Benefits

Compensation and benefits

\- Base salary: USD 120,000 to 140,000 per year.

\- Equity: Competitive equity.

\- A variable performance bonus is tied to account retention.

\- Health, dental, and vision insurance.

\- Unlimited paid time off.

\- 401(k).

Location and work model

\- Hybrid role in San Francisco.

## Apply

[Apply at Raydar](https://apply.workable.com/raydar/j/CC04F420B0/apply)

---
Powered by [Workable](https://www.workable.com)