# Head of Patient Navigation Operations > Raydar · United States (Remote) · Full-time · Posted 2026-11-12 **Salary:** USD 100,000–180,000 **Workplace:** remote ## Description About the company Our client is a healthcare technology company. The role Raydar is recruiting for this role on behalf of our client. Lead the operations of a patient navigation team as its first dedicated operations leader, growing the group and building the systems, standards and reporting that support it. The role is internal-facing, centered on managing staff and shaping care workflows with leadership rather than direct patient contact. What you'll do \- Take over an existing navigation team and grow it through hiring, onboarding, staffing, scheduling and performance management. \- Map out care workflows covering outreach, appointment booking, care coordination, follow-up and handling of complex cases. \- Raise engagement and conversion through script refinement, text-message outreach, controlled experiments and review of where people drop off. \- Define and track a set of operating metrics covering contact rates, booked appointments, coordination results, satisfaction and team productivity. \- Partner with engineering on internal CRM, automation and team tooling, passing frontline findings along as product improvements. \- Establish standards for privacy, compliance and quality across the team's work. ## Requirements What we're looking for \- At least 3 years of experience leading patient-facing teams. \- A data-driven approach to running day-to-day operations. \- Skill in drafting the guidance, learning materials and review checklists that frontline teams rely on. \- Proven success growing large-scale efforts that connect with people receiving care. \- Previous experience in health services operations or patient support, ideally in a nearby care-access role. ## Benefits Compensation and benefits \- Base salary: USD 100,000 to 180,000 per year \- Health insurance \- Meals covered Location and work model \- Remote (US) \- Full-time ## Apply [Apply at Raydar](https://apply.workable.com/raydar/j/DFE25B6AAF/apply) --- Powered by [Workable](https://www.workable.com)