# Client Success Manager > Raydar · New York, United States · Full-time · Posted 2026-10-01 **Salary:** USD 90,000–135,000 **Workplace:** on_site ## Description About the company Our client is a fast-growing technology company. The role Raydar is recruiting for this role on behalf of our client. Own a dedicated portfolio of client accounts from onboarding through completion of a multi-step engagement. The role blends frontline support with hands-on operational execution, and performance is judged on speed, accuracy and client confidence. What you'll do \- Serve as the first point of contact for client questions arriving by ticket, email and phone. \- Own the client experience across the full engagement while meeting service-level targets and satisfaction scores. \- Complete specialized filings, agreements, account closures and fund distributions on behalf of clients. \- Onboard new clients onto the software platform and guide them through the end-to-end process. \- Build deep expertise in the subject area so you can assist clients at any stage. \- Pass along client feedback to help improve the product and service. \- Partner with fellow client success managers, engineering and go-to-market colleagues on client outcomes. \- Write educational articles for the customer help center. ## Requirements What we're looking for \- 2 to 4 years in a client-facing role such as operations, support, account management or customer success. \- Clear written and verbal communication, with confidence speaking with founders, lawyers, investors and tax professionals. \- Ability to quickly master intricate, software-supported processes. \- Natural curiosity and a habit of stepping back to ask the right questions. \- An empathetic approach to clients in high-stakes, emotional situations. \- Adaptability and resourcefulness, with sound judgment when situations are ambiguous. \- Strong organization to manage a large book of active clients without anything slipping. \- Ability to work on-site five days a week in New York City, or willingness to relocate. \- Proven success managing your own book of business at an individual level. Bonus points \- Prior startup experience. \- Familiarity with help desk and ticketing tools. \- Project management background. \- Some background in compliance-oriented or finance-related workflows. \- Comfort with phone-first client interaction. ## Benefits Compensation and benefits \- Base salary: USD 90,000 to 135,000 per year \- Equity \- Medical, dental and vision coverage \- Unlimited paid time off and company holidays \- Career growth opportunities Location and work model \- New York City, NY, United States \- On-site, 5 days per week in office \- Full-time ## Apply [Apply at Raydar](https://apply.workable.com/raydar/j/FA2914313E/apply) --- Powered by [Workable](https://www.workable.com)