# Tier 3 IT Support Technician

> RCG · St. Petersburg, United States · Full-time · Posted 2026-09-30

**Salary:** USD 28–31

**Workplace:** on_site

**Department:** Information Technology

## Description

**Location:** St. Petersburg, FL – Full-Time, on-site  
**Hourly Range:** **$28.85 – $31.25/hour**

**Who We Are**

RCG is a fast-growing federal contracting firm proudly Certified™ as a Great Place to Work®. We are committed to fostering a culture of innovation, inclusion, and excellence. At RCG, we deliver technology and mission support services that help government agencies succeed.

We are currently seeking a **Tier 3 IT Support Technician** to support our federal government customer in **St. Petersburg, FL**. A hybrid work schedule _may be considered following a successful probationary period and based on performance and operational needs_.

**Please note:** Due to the secure nature of this government agency, all candidates must be able to meet any client-specific background check requirements.

**The Opportunity**

This full-time, office-first position is ideal for an experienced IT professional with strong technical depth and a proactive, independent work style. Supporting a geographically dispersed user base of approximately **225 customers**, the Tier 3 IT Support Technician will handle complex IT functions and advanced troubleshooting tasks that exceed the capacity of lower-tier service desk staff.

You will work alongside **two other Tier 3 technicians** and **three Tier 2 technicians**, playing a key role in maintaining a responsive, reliable IT environment that directly supports mission-critical government operations.

## Requirements

**What You’ll Do**

**Lead Software Testing, Approval & Deployment**

-   Design, develop, and maintain a centralized software repository for internal users and IT staff.
-   Package and deploy applications in hybrid local/cloud environments.
-   Ensure software compatibility, license compliance, and cross-platform functionality.
-   Provide administrative support for cloud-based tools such as **Google Workspace**.
-   Support users with software installation, operation, and updates.

**Mobile Device Management**

-   Serve as the primary mobile device manager for approximately **54 devices**.
-   Oversee provisioning, lifecycle management, security, and technical support.
-   Ensure compliance with organizational mobile device policies.

**Tier 3 Service Desk Support**

-   Provide advanced IT support and resolve escalated technical issues.
-   Troubleshoot complex hardware and software issues; conduct root cause analysis.
-   Perform system imaging, endpoint patching, and mobile device troubleshooting.
-   Develop and maintain SOPs; lead small-scale technical projects.
-   Support Windows workstation environments and act as a technical escalation point.

**Qualifications**

-   Bachelor’s degree in Computer Science, Information Technology, or related field.
-   Minimum **4 years** of hands-on experience with software testing and validation.
-   Strong background in Tier 3 or senior-level IT support (enterprise or government preferred).
-   Proficiency in software packaging, deployment, and license management.
-   Experience with cloud-based enterprise solutions (e.g., **Google Workspace**).
-   In-depth knowledge of Windows OS, system imaging, and endpoint management.
-   Experience supporting and managing organizational mobile devices.
-   Excellent troubleshooting, documentation, and communication skills.
-   Ability to manage multiple priorities while following established procedures.
-   Strong verbal and written communication skills in English.
-   Ability to work independently and maintain confidentiality and security protocols.

**Preferred**

-   Experience in a federal or multi-site IT environment.
-   Familiarity with hybrid cloud infrastructure and service management tools.
-   Prior experience supporting government agency end users.

**Work Environment**

-   Full-time, office-first role based in **St. Petersburg, FL**.
-   Hybrid schedule may be approved after probationary period, pending performance and client approval.
-   Occasional local travel may be required.

**Physical Demands**

-   Must be able to lift up to **75 lbs on occasion**.
-   Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

**Equal Opportunity Employer**

RCG, Inc. is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, sexual orientation/gender identity, disability, or veteran status. We are committed to fostering a diverse and inclusive workplace.

## Benefits

-   Health Care Plan (Medical, Dental & Vision)
-   Retirement Plan (401k, IRA)
-   Life Insurance (Basic, Voluntary & AD&D)
-   Paid Time Off (Vacation, Sick & Public Holidays)
-   Short Term & Long Term Disability
-   Training & Development
-   Wellness Resources

## Apply

[Apply at RCG](https://apply.workable.com/rcg-inc/j/1676097DAB/apply)

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