# Customer Strategy Associate

> rediem · New York, United States (Remote) · Full-time · Posted 2026-06-10

**Salary:** USD 45,000–60,000

**Workplace:** remote

## Description

[rediem](https://www.rediem.co/) is a fast-growing, early-stage, VC-backed startup. rediem partners with the world's best Shopify brands to create omnichannel, community-driven loyalty programs with personalized rewards, native segmentation, receipt scanning, zero-party data capture, UGC, and cross-brand discovery across DTC, Amazon, retail, and e-commerce channels.

You'll report directly to our Head of Customer Strategy, own a book of business, run customer calls, help brands build and optimize their programs, and collaborate closely across teams to make sure customer needs are heard and acted on. This is a high-ownership role with real visibility into how a startup grows.  

### What You'll Do

-   Own brand relationships end-to-end: onboarding, launch, ongoing strategy, and renewal
-   Help customers get more out of rediem through data, creative program ideas, and proactive outreach
-   Develop a deep understanding of your customers' goals and help them build plans to achieve them
-   Identify opportunities for brands to collaborate with one another across the rediem ecosystem
-   Bring customer feedback and feature requests to product in a clear, organized way
-   Analyze customer performance data to uncover trends, opportunities, and potential risks
-   Spot risks early and address them before they become problems
-   Serve as the voice of the customer internally and advocate for their success

## Requirements

### What We're Looking For

-   1-3 years in a customer-facing role (Customer Success, Account Management, Marketing, Partnerships, or similar)
-   Strong communicator who can run a call, write a tight follow-up, and build trust quickly
-   Organized and self-directed with strong project management skills
-   Comfortable with ambiguity and excited to build process, not just follow it
-   Curious, tech-savvy, and eager to become a product expert
-   Analytical and comfortable using data to guide recommendations and decision-making
-   Proactive, resourceful, and willing to roll up your sleeves to solve problems
-   Bonus: ecommerce, Shopify, marketing, community, or SaaS experience

## Benefits

-   High ownership and impact with direct influence on customer success and company growth
-   Founder-level access and close collaboration with leadership
-   Opportunity to shape how customer success operates at rediem
-   Early-stage leverage where your work immediately impacts customers and product direction
-   Competitive salary, equity, and meaningful growth opportunities

### Salary

$45,000 - $60,000  + equity and OTE

## Apply

[Apply at rediem](https://apply.workable.com/rediem/j/A92E3A128B/apply)

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