# Medical Receptionist > Remote Raven · Philippines (Remote) · — · Posted 2026-07-10 **Workplace:** remote ## Description Position Overview We are a natural medicine clinic looking for a warm, organized, and professional Medical Receptionist to be the first point of contact for our patients. This is a remote, patient-facing role that handles the day-to-day flow of inbound and outbound communications — calls, texts, and emails — as well as data entry and a range of general administrative tasks that keep the clinic running smoothly. The right candidate brings a calm, caring energy to patient interactions while staying organized and responsive in a multi-channel communication environment. Patients who reach out to our clinic are often seeking something different from conventional care — they deserve a receptionist who meets them with genuine warmth, listens carefully, and represents our practice with professionalism and heart. Key Responsibilities Phone Communication — Primary Function The majority of daily communication happens over the phone, with approximately 20 calls per day. - Answer inbound patient calls professionally and warmly, handling appointment requests, general inquiries, and patient questions - Make outbound calls for appointment reminders, follow-ups, scheduling confirmations, and recall outreach - Manage a steady daily call volume of approximately 20 calls with consistent quality and attentiveness on every interaction - Triage calls appropriately — routing clinical questions to the provider while handling scheduling and administrative matters directly - Document call outcomes and any required follow-up actions accurately after each interaction Text & SMS Communication - Monitor and respond to patient text messages in a timely and professional manner - Send appointment reminders, confirmations, and follow-up messages via text as needed - Maintain a warm, clear, and on-brand tone across all text communications - Ensure all text-based interactions are documented appropriately in the patient record or communication log Email Management - Monitor the clinic inbox and respond to patient emails promptly and professionally - Draft and send appointment confirmations, intake form instructions, and general clinic communications - Triage emails by urgency and route clinical or complex inquiries to the appropriate team member - Maintain an organized inbox with timely responses to all patient and administrative emails Scheduling & Appointment Management - Schedule, reschedule, and cancel patient appointments across the clinic calendar - Confirm upcoming appointments and ensure patients have all necessary preparation information in advance - Manage waitlists and fill cancellation slots proactively to keep the provider schedule optimized - Coordinate scheduling across multiple communication channels so nothing is double-booked or missed Data Entry & Records - Perform accurate data entry of patient information, appointment details, and communication records into the practice management system - Maintain organized and up-to-date patient records in compliance with applicable privacy regulations (HIPAA) - Process new patient intake information and ensure all required fields and documents are collected before the first appointment - Update patient contact details, insurance information, and other record changes as they occur Ad Hoc Administrative Support - Support the clinic with general administrative tasks as they arise — this role requires flexibility and a willingness to pitch in where needed - Assist with document preparation, filing, and general office organization as directed - Handle miscellaneous front office tasks that keep daily clinic operations running without interruption Required Qualifications - Prior experience in a medical receptionist, patient services, healthcare administrative, or similar patient-facing role - Comfortable managing a steady daily call volume of approximately 20 calls with professionalism and consistency - Warm, clear, and professional communication style across phone, text, and email - Organized and detail-oriented with strong follow-through on all patient interactions and open tasks - Comfortable with data entry and maintaining accurate records in a practice management or scheduling system - Reliable and self-directed in a fully remote work environment - Discreet and professional with patient information in compliance with HIPAA Preferred Qualifications - Prior experience in a natural medicine, integrative health, functional medicine, wellness, or holistic care practice - Genuine interest in natural and holistic health — familiarity with the space helps when speaking with patients about the clinic - Experience with electronic health record (EHR) or practice management software in a clinical setting - Background managing multi-channel communications including calls, texts, and emails simultaneously - Experience with appointment scheduling and calendar management for a medical provider ## Requirements This is a 100% Remote Work Up to $6/hr ## Apply [Apply at Remote Raven](https://apply.workable.com/remote-raven/j/19E9601C92/apply) --- Powered by [Workable](https://www.workable.com)