# Property Management Operations Assistant > Remote Raven · Philippines (Remote) · — · Posted 2026-04-27 **Workplace:** remote ## Description Position Overview  We are a property management company seeking a detail-oriented and highly organized Operations Assistant to support our day-to-day property management functions. This role spans four core areas: data entry and file auditing, utility coordination, maintenance follow-up, and tenant-facing customer service — including incoming calls and outreach to delinquent tenants.  The right candidate takes accuracy seriously. Whether you are auditing a compliance file, entering data into our system, or following up with a utility provider, the expectation is that every task is done correctly, completely, and documented. This is a role for someone who notices the details that others miss and holds themselves to a high standard.  Key Responsibilities  Data Entry & File Auditing  This is a foundational part of the role. Accuracy and thoroughness are non-negotiable.  - Perform accurate and timely data entry across property management systems and spreadsheets  - Audit tenant files, lease records, and compliance documentation to identify missing, outdated, or incorrect information  - Ensure all files meet internal standards and any applicable regulatory or compliance requirements  - Flag discrepancies, missing documents, or non-compliant records and follow up to resolve them  - Maintain organized and up-to-date digital records for all active and inactive properties and tenants  - Perform periodic audits of existing records to ensure ongoing accuracy and completeness  Utility Coordination & Follow-Up  - Contact utility providers on behalf of the company and tenants to set up, transfer, or close accounts as needed  - Follow up on unresolved utility issues — billing discrepancies, service interruptions, account transfers, and outstanding requests  - Track the status of all open utility matters and ensure nothing is left unresolved or unaddressed  - Document all utility-related communications and update records accordingly  - Coordinate with property managers and tenants to ensure utilities are properly handled at move-in and move-out  Maintenance Coordination & Follow-Up  - Follow up on open maintenance requests to ensure they are progressing and vendors are responsive  - Communicate status updates to tenants regarding their maintenance requests in a timely and professional manner  - Coordinate with vendors, contractors, and property managers to schedule and confirm maintenance appointments  - Document maintenance activity and update work order records accurately in the system  - Escalate unresolved or urgent maintenance issues to the appropriate property manager promptly  Customer Service & Tenant Communication  - Answer incoming calls from tenants, owners, and vendors in a professional, helpful, and solution-oriented manner  - Address tenant inquiries related to leases, maintenance, utilities, and general property questions  - Conduct outreach calls to delinquent tenants regarding outstanding balances, payment arrangements, and account status  - Handle difficult conversations with professionalism and composure — de-escalate when needed and document all interactions  - Ensure all tenant communications are logged and follow-up actions are tracked and completed  - Route calls and issues to the appropriate team member when escalation is required  Required Qualifications  - Exceptional attention to detail — your work is accurate, complete, and consistent  - Demonstrated experience in data entry with a strong track record of accuracy  - Experience in an auditing, compliance, or file review capacity  - Comfortable making and receiving professional phone calls, including difficult conversations with delinquent tenants  - Highly organized with the ability to manage multiple open tasks and follow-up items simultaneously  - Strong written and verbal communication skills  - Reliable and self-directed — you follow through on tasks without needing constant oversight  - Comfortable working independently in a remote environment  Preferred Qualifications  - Prior experience in property management, real estate, or a related field  - Familiarity with property management software such as AppFolio, Buildium, Yardi, or similar  - Experience coordinating with utility providers and managing tenant account transitions  - Background in customer service or tenant-facing roles in a residential or commercial property setting  - Experience conducting collections or delinquency outreach calls ## Requirements This is a full time role Up to $6/hr 100% Remote ## Apply [Apply at Remote Raven](https://apply.workable.com/remote-raven/j/82F9966A91/apply) --- Powered by [Workable](https://www.workable.com)